International Customer Service Coordinator I
About The Position
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care. Job Summary The International Customer Service Coordinator I is responsible for processing all customer orders in the system with a high level of accuracy.This role involves issuing credit and debit requests, entering system tickets for discrepancies and interacting with the sales team as needed. The primary focus of this role is ensuring precise and timely order entry.
Requirements
- Associates degree in Business or related field required.
- Basic knowledge of Microsoft office System, including Word, Powerpoint, Excel required.
- Fluency in English required.
Nice To Haves
- Bachelor's degree in Business Administration, Finance, or related field preferred, or equivalent experience
- Minimum 2 years related experience in Customer Service environment/ Finance /International Operations preferred
- Knowledge of SAP ERP preferred
- Fluency in Spanish, written and spoken desirable
Responsibilities
- Process customer orders in the system accurately and efficiently.
- Issue credit and debit requests in accordance with company policies.
- Enter system tickets to address and resolve order discrepancies.
- Interact with the sales team to address order-related queries and issues.
- Maintain accurate records of all transactions and communications.
- Performs other duties as assigned.
Benefits
- medical, dental, and vision insurance
- 401k plan retirement benefits with an employer match
- paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
