Customer Service Supervisor – International

Reynolds Consumer Products LLC • Town of Perinton, NY

3d • $75,900 - $104,400

About The Position

The Customer Service Supervisor – International supports Reynolds Consumer Products’ commitment to an excellent customer experience by providing day-to-day leadership for the international customer service team. The role coaches and develops the team, helps prioritize and coordinate daily work, and serves as an escalation point to resolve customer issues. The Supervisor also supports service execution for an assigned region of customer accounts by partnering with internal teams to keep orders moving and customers informed.

The position works cross-functionally with sales, global supply chain, global commercialization, third-party vendors, and warehouse personnel. It helps maintain and improve standard operating procedures and information flow, and uses service metrics and logistics knowledge to identify trends, highlight risks, and recommend improvements that strengthen service performance.

Requirements

• A BA/BS degree in Business, Supply Chain, or a related field, or an equivalent combination of education and relevant work experience to perform the essential functions of the position.
• At least 2 years of related professional and progressive experience in customer service and/or sales support.
• Prior lead or senior specialist experience with a proven history of training, coaching, and mentoring individuals.
• Ability to work a flexible schedule during key business deadlines.
• Proficiency in MS Office.
• Excellent written and verbal communication skills, including presentation skills.

Nice To Haves

• SAP knowledge and experience.
• Bilingual Spanish skills in speaking and writing.

Responsibilities

• Support hiring, onboarding, and development of International Account Specialists to deliver timely, accurate, and professional customer service.
• Lead day-to-day activities, including order management and responses to general customer inquiries.
• Develop and maintain positive customer relations and partner cross-functionally to support service-level goals and on-time delivery metrics.
• Escalate customer issues and coordinate next steps as needed.
• Participate in customer discussions to resolve service issues, align on order status, and identify practical service improvements.
• Build positive relationships with internal and external functions, including sales, global supply chain, global commercialization, third-party vendors, and warehouse personnel.
• Help document, maintain, and improve standard operating procedures and information flow.
• Use service metrics and logistics knowledge to identify trends, highlight risks, and recommend process improvements that strengthen service performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager