Supervisor, International Customer Experience

Parts Town•Addison, IL

4d•Hybrid

About The Position

The Supervisor, International Customer Experience supports the International Team by serving as a primary contact for team-member training, development, and escalations. The role shapes the customer experience and manages the daily workflow of Customer Experience team members serving the Latin America and Caribbean queue. It also provides dedicated customer service to select Premier customers and helps improve processes, service levels, and customer outcomes.

Requirements

At least 1 year of experience in a customer service role.
Strong communication skills in both English and Spanish.
Strong organizational and computer skills.
Attention to detail and ability to thrive in a fast-paced environment.
Outgoing, positive, team-oriented personality and a friendly, helpful demeanor.
Interest in teaching and guiding team members.
Ability to think creatively and look for opportunities to innovate.

Responsibilities

Manage the daily workflow of Customer Experience team members in the Latin America and Caribbean queue.
Provide personalized customer service as a dedicated representative to select Premier customers.
Expedite aging cases, with particular attention to Premier account service levels.
Coach and develop team members while fostering a positive team environment.
Evaluate and develop internal processes to improve efficiency and provide an excellent customer experience.
Collaborate with manufacturers, internal shared services, and peers in other departments to find solutions that satisfy customers and the company.