International Customer Experience Representative

Visual Comfort & Co • Skokie, IL

23h • Onsite

About The Position

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. We are seeking poised, articulate, and globally minded recent graduates to join our International Customer Experience team. This entry-level role offers an exceptional opportunity to launch your career at the intersection of luxury design, world-class service, and international commerce. Reporting to the International Customer Experience Manager, you will collaborate with cross-functional teams and global partners to ensure the accurate, timely, and beautifully executed fulfillment of orders for our discerning international clientele.

Requirements

• Bachelor's degree in Communications, International Business, Broadcasting, Marketing, Public Relations, or a related field - recent graduates are encouraged to apply.
• Exceptional verbal and written communication skills in English; articulate, confident, and professional across all channels - phone, email, and chat.
• Polished professional presentation and personal appearance consistent with a luxury brand standard; you take pride in representing Visual Comfort & Co. with elegance and poise.
• Cross-cultural awareness and a genuine interest in global business; study abroad experience, coursework in international relations, or proficiency in a second language is a strong plus.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) with the demonstrated ability to quickly learn new systems and platforms.
• Exceptional organizational skills and sharp attention to detail, with high accuracy in recordkeeping and order processing.
• Ability to manage competing priorities calmly and effectively in a fast-paced environment.
• A collaborative, solutions-oriented mindset with the ability to work cross-functionally across teams.
• Make balanced, fact-based decisions while remaining composed and professional under pressure.
• Solve problems collaboratively by engaging colleagues and subject matter experts.
• Sustain focused attention on detail-intensive tasks without losing sight of the overall customer experience.
• Absorb and retain knowledge about the luxury lighting industry, global trade practices, and business dynamics.
• Anticipate needs, potential obstacles, and next steps proactively.
• Communicate clearly and concisely - in both internal correspondence and client-facing interactions.
• Respect the timelines and requirements of internal and external stakeholders to drive outcomes.
• Reliable, punctual, and committed to a consistent Monday-Friday schedule; occasional flexibility may be requested.

Nice To Haves

• Familiarity with JDE, Salesforce, or similar ERP/CRM platforms is a plus - we will train the right candidate.
• Exposure to international logistics, export documentation (commercial invoices, HTS codes, Incoterms), or ACE Portal is an advantage but not required.
• Genuine enthusiasm for delivering exceptional customer experiences and a curiosity for the luxury design and interiors world.

Responsibilities

• Process international customer orders with precision in JDE, Salesforce, and Partner Insight, ensuring correct pricing, product codes, shipping instructions, and compliance with internal guidelines.
• Manage the full order lifecycle - from purchase order receipt through booking release - ensuring timely and accurate fulfillment.
• Respond promptly to international customer inquiries via phone, email, and chat with polished, professional communication reflecting the Visual Comfort brand.
• Provide customers, sales teams, and internal partners with timely updates on order status, timelines, and shipment details.
• Assess customer needs, address routine inquiries, and escalate complex issues appropriately while maintaining high customer satisfaction.
• Monitor orders proactively and communicate delays, changes, or obstacles impacting fulfillment before they escalate.
• Coordinate returns and RMAs by tracking aged cases, ensuring prompt resolution, and collaborating with internal teams.
• Prepare export documentation - including commercial invoices, packing lists, and certificates of origin - and ensure compliance with HTS codes, Incoterms, and U.S. export regulations.
• Maintain accurate documentation and records for all customer interactions, orders, and export files while supporting continuous process improvement.
• Manage workload effectively in a dynamic environment, seeking guidance proactively to prevent bottlenecks.
• Collaborate cross-functionally with teammates and internal partners to accomplish organizational goals and resolve challenges.
• Embody Visual Comfort & Co. values, including commitment, dependability, and a consistent professional presence.

Benefits

• Work-Life Balance: Monday – Friday, 9:00am – 5:30pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Competitive compensation plan
• Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees