Customer Experience Representative

HR HealthCare • Denver, CO

1d • Onsite

About The Position

The Customer Experience Representative (CER) is an integral team member on the customer service team within HR HealthCare's Patient Services division. This on-site position, located at the office in Woodstock, GA, is responsible for calling patients, patient intake, reviewing medical records, and providing day-to-day customer service. The role operates Monday-Friday, with typical 8am-5pm office hours, and reports to the Customer Experience Manager.

Requirements

• High level of Verbal Communication Skills Required
• Data Entry
• Reporting Skills
• Maintaining Employee Files
• Dependable
• Organized
• Scheduling
• Maintaining Confidentiality
• Team-player
• Microsoft Office Skills

Responsibilities

• Manage customer re-orders to ensure prompt delivery of patient products
• Maintain a patient load of approximately 300-600 patients (contact 35 patients per day)
• Review patient file in Brightree document management to ensure all documents are present and up to date prior contacting the patient
• Notify patients if any document (prescriptions, medical records, patient handouts, Prior Approvals) is within two months of expiration to ensure they have a Dr. appointment scheduled
• Communicate with Medical Records Specialist to ensure medical records and prescriptions are received in a timely manner if patient has been seen by a physician
• Contact patients to enquire about the need for re-orders
• Confirm all products that are needed, the quantity the patient has on hand, whether or not the patient is in an active Home Health episode, and any address or insurance changes prior to order
• Move file to Order Processor to complete the Sales Order, and Purchase Order, and confirm the order has been sent to the appropriate fulfillment agent

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed