Customer Experience Representative

Parkland US People Corp•Denver, CO

22h

About The Position

The Customer Service Representative serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

High school diploma or equivalent
Strong phone contact handling skills and active listening
Familiarity with CRM and ERP systems and practices
Microsoft Office proficiency (Word, Outlook, Excel)
Customer orientation and ability to adapt/respond to different types of people
Excellent communication and presentation skills

Responsibilities

Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.
Processing orders, forms, applications, and requests.
Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Pass along any sales leads or additional sales to the Sales Manager.
Employee must demonstrate safe work and risk management practices.
Communicate and enforce all safety and security issues.
Report and process all employee and/or customer incidents or unsafe acts in accordance with Sunoco’s policy and procedure.
Ensure that confidentiality of data collected and stored are maintained.
Stocking and cleaning.