Customer Experience Representative

Morris & Dickson Co., LLC

3h

About The Position

The Customer Experience Representative serves as a central point of coordination between customers, Sales Representatives, and internal teams, ensuring a seamless, accurate, and high-quality customer experience. This role combines customer support with operational execution, requiring strong attention to detail, sound judgment, and the ability to manage multiple priorities effectively. You’ll play a critical role in supporting day-to-day operations, maintaining data integrity, and proactively resolving issues that impact the customer experience. We’re seeking someone who is organized, responsive, and takes ownership of their work in a fast-paced environment.

Requirements

• High school diploma or GED required
• 2+ years of experience in customer service, order management, or a related operational role
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to quickly learn new systems and processes

Nice To Haves

• additional education or relevant training is a plus
• Experience working with internal systems or order management tools preferred

Responsibilities

• Process customer and Sales Representative orders with a high degree of accuracy and attention to detail
• Serve as a primary point of contact for inbound customer inquiries, including order status, delivery updates, and product-related questions
• Proactively communicate with customers to provide updates, resolve issues, and ensure a smooth order experience
• Maintain and update customer account information, including licenses, payment details, Sales Representative assignments, and territory data
• Support new account setup by collecting, reviewing, and validating required documentation (applications, licenses, payment information)
• Assist with DSCSA compliance requirements and ensure accurate documentation for customer onboarding
• Process customer audit requests and ensure timely, accurate responses
• Support customers and Sales Representatives with questions related to the company website and ordering processes
• Collaborate with Sales and internal teams to identify issues, drive resolution, and improve the overall customer experience

Benefits

• Medical, Dental, and Vision Insurance
• HRA, HSA, and FSA reimbursement accounts
• Basic & Voluntary Life Insurance
• Short & Long-term Disability Insurance
• Paid Time Off
• Paid Holidays
• Fitness Program Reimbursement
• Employee Assistance Program
• 401K Savings Plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees