International Customer Service Representative

TEKsystems•Hawthorn Woods, IL

2d•Onsite

About The Position

We are seeking an experienced International Customer Service Representative to support global customers and distributors by managing international orders, coordinating shipments, and providing high-level customer service. This role requires a solid understanding of international business operations, export documentation, and cross-cultural communication to ensure timely, accurate, and successful global transactions. The position works closely with internal departments and the sales team to deliver exceptional service and maintain strong international customer relationships.

Requirements

1+ year of customer service experience
Experience handling international customer orders
ERP system experience
Strong phone and email communication skills
Experience working with global customers or distributors
Ability to manage multiple priorities and navigate complex situations

Nice To Haves

Proficiency in Microsoft Excel for tracking data and order entry
Strong professional client email communication skills
Associate’s or Bachelor’s degree (highly preferred)
Experience supporting cross-cultural or multi-time-zone customers
Bilingual skills are a plus

Responsibilities

Respond to customer and sales inquiries via phone and email regarding product availability, shipping, and general company information
Receive, process, and manage international customer orders
Coordinate international shipments and delivery schedules
Identify, prepare, and manage required export and shipping documentation in collaboration with the distribution team
Resolve customer inquiries and complete customer quote requests
Maintain and update the customer database with accurate information
Interpret and apply terms and conditions, special pricing agreements, and customer contracts
Recommend additional or alternative products or shipping solutions based on customer needs
Ensure a high level of customer satisfaction
Support the international department with marketing analysis, reporting, and travel arrangements
Coordinate international trade shows from registration through setup
Assist in the development of international marketing materials (brochures, flyers, point-of-purchase materials, newsletters)
Collaborate effectively with all levels of the organization
Participate in minimal international travel as required
Perform additional duties as assigned