International Customer Service

Rudolph Foods Co Inc • Lima, OH

4h • Onsite

About The Position

At Rudolph Foods, we’re more than a snack food company—we’re a global team driven by strong values: Caring, Humility, Integrity, Open & Honest Communication, Personal Responsibility, and Respect for Others. We are committed to creating a safe, inclusive workplace where every employee plays a role in our success. We’re seeking a bilingual (Spanish/English) International Customer Service Representative to support global customers, manage export documentation, and coordinate international logistics from our Lima, OH facility.

Requirements

• Fluent in Spanish and English
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office

Nice To Haves

• Associate’s degree or equivalent experience
• 2–4 years of customer service, logistics, or export experience
• Experience in international shipping or food manufacturing
• Proficiency in Microsoft Excel

Responsibilities

• Serve as the primary contact for international customers via phone and email
• Manage customer orders from entry through shipment
• Prepare export documentation (Bills of Lading, invoices, certificates, etc.)
• Ensure compliance with USDA and international export regulations
• Coordinate shipments with freight forwarders, carriers, and warehouses
• Track shipments and resolve logistics issues
• Partner with Sales, Accounting, and Plant Operations to align customer needs
• Support product samples and special requests
• Identify opportunities to improve processes and customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees