International Service Specialist

Mayo Clinic • Rochester, MN

2d

About The Position

The International Service Specialist serves as an ambassador of the practice and
interacts with a variety of individuals via telephone, website, email and in
person. International Service Specialist responsible for responding to patient
inquiries, actively promoting services, scheduling appointments, patient
registration, check-in/check-out, rooming, desk/clerical functions, and
supporting patient needs. Actively serves as a direct contact or resource to
patients and guests. Responsible for organizing, assembling, and arranging
resources to address patient inquiries, solving problems, and responding to
immediate operational issues as they arise. Performs service recovery when
needed and escalates patient concerns appropriately. Responsible for
understanding and promoting International Operations and assisting patients with
establishing an ongoing relationship with Mayo Clinic.

Responsibilities

• Responding to patient inquiries
• Actively promoting services
• Scheduling appointments
• Patient registration
• Check-in/check-out
• Rooming
• Desk/clerical functions
• Supporting patient needs
• Organizing, assembling, and arranging resources to address patient inquiries
• Solving problems
• Responding to immediate operational issues as they arise
• Performing service recovery when needed and escalates patient concerns appropriately
• Understanding and promoting International Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed