International Service Specialist

Mayo Clinic•Rochester, MN

About The Position

The International Service Specialist serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. International Service Specialist responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting International Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Requirements

Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician’s office, appointment scheduler or service industry.
OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician’s office, appointment scheduler or service industry.
Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail.
Excels in both written and verbal communication.
Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel.
Demonstrated analytical and problem-solving skills.
Ability to work independently as well as in a team, multi-task and prioritize work load.
Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience.
Conveys an impression which reflects favorably upon International Operations.
Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.

Nice To Haves

Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred.
Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center.
Previous Mayo Clinic experience strongly preferred.