Customer Service Agent - Tucson International Airport - Full Time

Enterprise Holdings

2d•$17•Onsite

About The Position

Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a rapidly growing privately owned automotive rental and leasing company. They are seeking a Customer Service Agent for the National/Alamo brand. This role involves providing superior, friendly, and efficient service throughout the rental car process, specifically focusing on greeting and assisting club members with their Emerald Aisle rental needs. The agent will ensure appropriate vehicle selection according to program guidelines, maintain a friendly and efficient environment for all customers, and facilitate quick and efficient transactions.

Requirements

Must be at least 18 years of age
Must have at least 1 year of face to face customer service experience within the last 5 years
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following shift/schedule: Sunday - Thursday 3:00pm -12:00am
Must not have interviewed with Enterprise for a customer service position at Tucson Airport in the last 12 months

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
Identifies and attends to the customer by name, verifies rental agreement and reservation
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
Provides all customers with undivided attention while assisting them
Prepares all rental and return documents accurately and completely
Offers all customers assistance with directions, maps, local area information and appropriate service information
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
Ensures that the return date and time on the rental agreement is accurate
Reviews all charges at the time of vehicle return
Prepares the Rental Agreement Folder with all required information
Answers the telephone in a friendly, helpful and prompt manner
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
Assists customers within the queue to minimize any wait time and provide the most efficient service possible
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned