Bilingual Airport Customer Service Agent
About The Position
The Ambassador Customer Assistant provides assistance and information to Airport passengers. This role involves acting as a Welcome Ambassador for arriving passengers, greeting and engaging with them in the terminal area to offer informational assistance, and communicating effectively regarding airport and airline services. The assistant will also help with transporting passengers in wheelchairs, escort unaccompanied minors, assist with baggage, monitor carry-on baggage size, and coordinate passenger lines at check-in. Additional duties include providing assistance with self-check-in kiosks, assisting with aircraft grooming, transferring wheelchairs, and reporting maintenance issues or hazards.
Requirements
- Must be 18 years of age or older
- No high school diploma, GED or college degree required
- No experience required and on the job training provided
Nice To Haves
- One (1) year of customer service or similar work experience preferred
Responsibilities
- Act as a Welcome Ambassador for arriving passengers
- Greet and engage with passengers in and around the terminal area to offer informational assistance
- Communicate effectively with passengers regarding airport and airline services available
- Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
- Escort unaccompanied minors
- Assist with baggage as required
- Monitor and enforce carry-on baggage size requirements
- Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
- Provide assistance to passengers using kiosks to check-in
- Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
- Transfer and distribute wheelchairs as needed
- Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
- Report hazards and incidents encountered in daily operation
- Follow safety precautions at all times
Benefits
- ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
