Customer Experience Representative

Rado Bank • Cedar Falls, IA

1d • Hybrid

About The Position

The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping others. The role serves as a primary contact for Input Finance customers. Additionally, Customer Experience Representatives supports other teams within the department providing the opportunity to be involved in the Customer Experience from start to finish. The Customer Experience Representative supports the Relationship Managers, Field Finance Representatives, and Customers of RAF’s Input Finance department. The role serves as primary contact for Customers of Input Finance. They participate & assist RMs in the annual selling & retention efforts of strategic accounts. Additionally, the role provides exemplary service & support to Input Finance's field sales force, strategic accounts, and their distribution partners, by serving as a process expert and diagnosing & resolving a wide range of potential issues.

Requirements

• Associates Degree with 2+ years of experience or Bachelor’s Degree
• Computer proficiency with MS Word, Outlook, and Excel required.
• Other IS skills and report writing skills are a plus.
• Excellent communication skills, both written and verbal.
• Must be able to conduct business and make customer presentations over the phone or in person.
• Legally authorized to work in the United States on a full-time basis.
• Rabobank is unable to sponsor or take over sponsorship of an employment visa for this position.

Nice To Haves

• Other IS skills and report writing skills are a plus.

Responsibilities

• Provide the best possible customer service and work strategically to achieve Input Finance goals.
• Assist the RM's and Field Finance Reps in uncovering and/or understanding potential marketing & communication opportunities a specific account may present.
• Act as a subject matter expert and demonstrate the knowledge & willingness to provide the best possible service.
• Communicate with customers effectively and seek additional information for clarification
• Serve as first point of contact for Input Finance field sales staff, a strategic account, a strategic account’s field sales force, and a strategic account’s distribution partners concerning day-to-day matters.

Benefits

• Medical, Dental and Vision plan coverages are effective on your date of hire.
• Rabo offers multiple plan options and a full network of providers to best meet your needs.
• 401(k) plan
• match 50% of the first 6% you contribute to your 401(k) plan for US Employees.
• additional 3% of your eligible pay in Safe Harbor contribution
• up to 3% in annual Discretionary Profit Sharing contributions.
• generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually
• Dollars for Doers, Helping Hands and Gift Matching programs.
• healthcare benefits
• 401k matching
• vacation
• sick leave
• parental leave
• possible discretionary bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree