Customer Experience Representative

Caterpillar Inc.•Green Valley, AZ

1d•$72,360 - $108,540•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: To collaborate with the Event Planner to schedule, develop, coordinate, and manage logistical services of marketing-related events, exhibits and/or projects for internal and external customers that may require on-site implementation. This is an entry-level project manager position whose key role is management responsibility for 7 to 12 projects per week. To accomplish this the incumbent would work closely with the Field Operations Manager and Event Planner.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Nice To Haves

College Degree in Business, Marketing or Events Management Preferred or equivalent experience
Prior experience with project management and/or events
Personal computer skills and familiarity with various software packages (Microsoft Office Suite)
Exceptional Communication Skills
Strong Team Collaboration Skills
Adaptability & Flexibility
Exceptional Time & Detail Management
Top Candidate - Working knowledge and familiarity with various Caterpillar Products

Responsibilities

Responsible for working closely with the other Event Planner on countless tasks for onsite execution of events, including, but not limited to:
Manage event intake process
Manager Eventscase Registration per group
Greeting groups upon arrival at THDLC
Directing groups to assigned rooms
Maintain contact and customer satisfaction during the actual event
Assist with facility social media account(s)
Work with the other Event Planner on specific needs for events and communicate those needs to the F&B (food & beverage) staff.
Responsibilities related to the F&B staff include:
Menu creation with the head chef
Communicating food allergies to the chef
F&B breaks are set on time and in the correct places
Ensure the presentation of F&B services meets the standards/expectations of the DLC’s
Keep inventory of F&B related to breaks as well as anything needed for breaks such as paper goods, cutlery, etc.
Assist head chef in F&B orders
Maintain consistent food and beverage options for breaks while being mindful of additional seasonal options
Manage food costs
Collaborate and communicate with facilities logistics team for event set up
Collaborate and communicate with head chef on extra staffing needed for large events
Assist whenever extra help is needed including prepping, setting breaks, setting tables, etc.