Customer Experience Representative

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Kennesaw, GA

3d•Onsite

About The Position

BrandsMart is a leading Consumer Electronics and Appliance Retailer in the Southeast with retail stores in Florida and Georgia and a growing e-commerce presence. BrandsMart USA offers favorite brands at the lowest prices and provides team members with opportunities to reach their full potential in a high-energy, incentive-based environment with competitive benefits. The Customer Experience Representative (CER) acts as a liaison between various departments including the cash office, customer service, and returns. This role involves handling customer inquiries and providing solutions that benefit both BrandsMart USA and the customer. The CER must be able to communicate effectively with multiple departments, buyers, management, and retail store personnel to resolve customer inquiries.

Requirements

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to accurately perform the above requirements
Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required

Nice To Haves

Prior retail and/or customer service experience is preferred

Responsibilities

Operate cash terminals and verify purchase price
Process payments
Clean and maintain cash office
Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management
Maintain knowledge of BrandsMart USA return and exchange policies
Handle all customer inquiries quickly in a courteous and efficient manner
Provide solutions with minimum supervision
Receive and document customer repairs in specific locations
Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center
Handle incoming customer calls pertaining to customer inquiries quickly in a courteous and efficient manner
Assist customers with delivery related inquiries