International Casino Marketing Manager

MGM Resorts • Las Vegas, NV

1d • Onsite

About The Position

The International Casino Marketing Manager will drive operational consistency and administrative excellence across International Casino Marketing, with a primary focus on Far East Marketing. This role serves as a key liaison between Las Vegas and Macau operations, overseeing the administration of marketing events, tournaments, ticketed experiences, promotional inventory, and customer participation programs while ensuring alignment with company policies and strategic objectives. The position will partner closely with Finance, Accounting, and property Marketing leadership to analyze performance, manage reporting, control expenses, approve accommodations and event participation based on customer activity, and support independent agents and regional teams. Additionally, the role will coordinate communications, resolve guest and operational issues, manage special projects, promote marketing initiatives, and safeguard confidential information to enhance the effectiveness, efficiency, and overall success of Casino Marketing operations. This position will be based in Las Vegas, NV within the MGM Grand property.

Requirements

• Must be at least 21 years of age
• Must have a Bachelor's degree in a related field
• At least three (3) years of prior relevant experience in casino marketing, slot marketing, hospitality operations or gaming operations

Nice To Haves

• Prior gaming experience with knowledge of Patron, SQL and event ticketing experience.

Responsibilities

• Provides administrative support for Far East Marketing between Las Vegas and Macau operations in order to maintain alignment across the entire team and with all of Casino Marketing
• Manages International Marketing tournaments and events including developing formats, setting criteria, reviewing and approving customer participation, pacing and reconciliation
• Manages communication of information for property room inventory, restaurant, spa and entertainment news as well as Casino Marketing updates
• Partners with Casino Marketing Finance and Casino Accounting in evaluating department performance and making value recommendations through such reports as Comp and Allowance Exception Reports, Invitation Data Analysis, etc.
• Provides structural support to the corporate Casino Marketing Ticketing function for the preparation and execution of ticketed events
• Manages the International Marketing gift supply in order to ensure proper utilization of inventory
• Oversees International Marketing tickets for concerts and events including ticket block requests, setting and adhering to criteria, reviewing & approving customer participation, pacing, pre-seat, distribution and reconciliation
• Oversees Market Authorizer change requests for National & International Marketing and regional/branch marketing
• Provides support and assistance to International Marketing regional/branch employees and independent agents
• Supports the administration of International Marketing Independent Agent commissions by ensuring accurate customer gaming data when requested
• Approves villa and suite requests by reviewing customer gaming activity and room availability; assists with resolution as reservation conflicts arise
• Approves property marketing executive credit card and cash expense reports
• Prepares and distributes reports required for operations including, but not limited to, participant reports, pacing reports, high profile reports and arrival reports
• Reviews customer gaming Tier levels and Express Comp program eligibility
• Attends regular International Marketing Administration staff meetings, Corporate International Marketing meetings, and property meetings as required
• Partners with senior property Marketing Executives to resolve guest and/or employee issues effectively and professionally
• Organizes, manages, and completes assigned projects from the Director of Casino Marketing Development and property- specific departmental leaders with attention to detail and within established deadlines
• Promotes Casino Marketing events and initiatives and regularly informs Marketing teams of current and upcoming events as well as current and updated policies and procedures
• Protects the confidentiality of all department and company files and documents under their immediate control

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level