International Banking Operations Associate - Documentary Collections

U.S. Bank • Charlotte, NC

13d • Hybrid

About The Position

The International Banking Operations Associate supports Global Trade & Standby Services (GTSS) banking products across multiple stages of the transaction lifecycle as part of the Documentary Collections team. The role helps facilitate global trade transactions and serves as an intermediary among customers, internal partners, and international banking institutions. The associate manages complex documentation and ensures compliance with regulatory requirements, internal policies, contractual terms, and service-level agreements. Success requires accuracy, responsiveness, customer focus, and strong written and verbal communication. The position is based in Saint Paul (West Side Flats) or Charlotte (DCS Office), with work from a U.S. Bank location at least three days per week. The schedule is Monday through Friday, 8:00 AM to 4:30 PM CST.

Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• Strong customer service mindset and ability to manage sensitive or time-critical transactions.
• Ability to manage workload independently.
• Strong organizational skills and ability to prioritize multiple transactions simultaneously.

Nice To Haves

• Prior experience with import/export trade products or international payments.
• Proactive and self-driven approach.
• Comfort collaborating with internal teams and external banking partners across different time zones.

Responsibilities

• Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations.
• Review, examine, and reconcile trade and FX documentation for accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service-level agreements.
• Serve as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions.
• Communicate professionally by email and phone to respond to inquiries, clarify documentation requirements, and address transaction issues.
• Identify discrepancies or risks, escalate issues appropriately, and support timely resolution to minimize customer and operational impact.
• Meet productivity, quality, and accuracy standards in a high-volume, detail-driven operations environment.
• Contribute to continuous process improvement while maintaining high standards of customer service and operational integrity.

Benefits

• Healthcare, including medical, dental, and vision coverage.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED