International -Domestic Banker I

LONE STAR NATIONAL BANK•McAllen, TX

19d•Onsite

About The Position

The International Banker I provides full-service banking to international and domestic customers, manages assigned customer relationships and packaged-product accounts, supports onboarding and ongoing servicing, and performs the full range of Personal Banker I functions. The position emphasizes accurate execution, regulatory compliance, service excellence, relationship development, and achievement of individual and department goals. The role supports customers with account and loan services, gathers and reviews documentation for new international customer accounts, and prepares applicable memorandums and NRA or FODE packages for BSA review and onboarding approval. The banker also supports banking center operations, works a rotating schedule that includes Saturdays, and may travel to various banking markets to develop new relationships and serve customers. Other related duties, cross-training, and rotation between banking centers may be assigned as needed.

Requirements

Bachelor’s degree in business administration, or six months to one year of financial servicing experience serving Mexican National and/or P&E clients with depository relationships.
One year of personal banking and/or consumer loan experience working with Mexican National and/or international clients.
Thorough fluency in written and spoken English and Spanish.
Ability to prepare clear, professional memorandums and correspondence that accurately present requests, support onboarding approvals, and facilitate timely decision-making.
Typing speed of 40–50 words per minute and ability to use office equipment.
Familiarity with word-processing and spreadsheet software.
Attention to detail and ability to maintain a high degree of mental concentration while performing multiple tasks with interruptions.
Excellent organizational, verbal and written communication, and customer relations skills.
Ability to multitask and meet deadlines.
Ability to travel to various banking markets as needed.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Provide high-quality full-service banking to international and domestic customers and manage assigned customer portfolios and packaged-product accounts.
Collect and analyze prospect and customer documentation for new accounts; prepare applicable memorandums and supporting NRA or FODE packages for BSA review and onboarding approval.
Consult with customers about financial needs, resolve inquiries, and open and service checking, savings, credit card, and credit or loan accounts within authorized limits.
Perform Personal Banker services, including opening new accounts and cross-selling bank products and self-service options such as ATM and Mobile Banking.
Identify appropriate financial solutions for new and existing customers through critical thinking and problem-solving.
Complete documentation, disclosures, transactions, and regulatory requirements, including BSA and CIP requirements, accurately and on time.
Review and approve overdrafts and deposits within assigned authority and established policies and procedures.
Provide general loan information, process consumer loan applications, and prepare related loan documents for processing.
Maintain customer records and files in accordance with policy and guidelines.
Develop new business by serving customers, deepening existing relationships, and identifying additional financial needs.
Contribute to banking center, department, individual sales, and referral goals through cross-selling and referrals to bank partners, including Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management, and Treasury Management.
Assist domestic customers and the teller line as needed to maintain service flow.
Participate in rotating banking center schedules, including Saturdays, and perform assigned opening, closing, and customer-service responsibilities.
Follow internal controls, security standards, audit requirements, operational policies, and procedures to support compliance and risk mitigation.
Participate in job-specific and other Bank training programs as needed.
Maintain knowledge of risk controls and loss prevention, and report suspicious or unusual customer activity in accordance with Bank policy.
Comply with applicable federal and state laws, regulations, and Bank policies and procedures, including rules related to BSA, OFAC, the USA PATRIOT Act, CIP, and AML.
Travel to various banking markets as needed, mainly to develop new relationships and provide customer service.
Perform other related duties as required and assigned.