Freight Forwarding Domestic & International Ops Agent
About The Position
The Freight Forwarding Domestic and International Operations Agent coordinates and manages domestic and international freight shipments across air, ocean, ground, LTL, truckload, and expedited transportation modes. The role ensures freight moves accurately and on time from shipment acceptance through final delivery, while providing customer service, operational support, and regulatory compliance in a fast-paced logistics environment. The position also supports warehouse and dock operations, shipment documentation and tracking, carrier and customer communications, and time-sensitive or emergency transportation needs. Work is 100% on-site and may take place in office and warehouse environments. RK Logistics Group is an Equal Opportunity Employer committed to a diverse, inclusive, and respectful workplace. The company states that it will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
Requirements
- High school diploma or equivalent.
- At least 5 years of experience in freight forwarding, transportation, logistics, warehouse operations, distribution, air freight, expedited freight, or related supply-chain operations.
- Available to work 100% on-site.
- Experience coordinating domestic and international freight shipments.
- Experience with air freight, LTL, truckload, ocean freight, airport transfers, or time-critical transportation services.
- Experience using Transportation Management Systems (TMS) or freight-forwarding software.
- Knowledge of domestic and international freight-forwarding processes, export documentation, transportation regulations, carrier coordination, shipment tracking, and exception management.
- Strong customer service and business communication skills.
- Strong organization, planning, problem-solving, accuracy, and attention to detail.
- Ability to manage multiple shipments and competing priorities in a fast-paced environment.
- Ability to analyze operational issues and implement solutions; communicate effectively with customers, carriers, vendors, and internal teams; work independently and collaboratively; and adapt to changing priorities.
- Ability to work effectively in office and warehouse environments and support after-hours and emergency transportation requirements as business needs dictate.
Responsibilities
- Coordinate domestic and international freight shipments from booking through final delivery.
- Arrange pickups, carrier assignments, routing, airport transfers, delivery appointments, and freight handoffs.
- Prepare, review, and maintain shipping documentation, including bills of lading, manifests, export documents, and customer-specific paperwork.
- Enter, update, and manage shipment information in the Transportation Management System (TMS).
- Track shipments, provide status updates, and resolve delays, service exceptions, damages, shortages, and documentation issues.
- Support air freight, expedited, LTL, truckload, ocean freight, and project-logistics movements as required.
- Communicate with customers, carriers, drivers, vendors, warehouse personnel, and internal account-management teams.
- Assist with dock and warehouse activities, including receiving, inspection, staging, consolidation, labeling, loading, unloading, and shipment verification.
- Verify piece counts, weights, dimensions, packaging, labels, and documentation.
- Maintain compliance with company procedures, customer-specific requirements, TSA security standards, and applicable transportation and export regulations.
- Support time-sensitive, after-hours, and emergency transportation needs when required.
- Adhere to RK Safety, Quality, ISO, and HR policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
