Freight Forwarding Domestic & International Ops Agent
About The Position
The Freight Forwarding Domestic and International Operations Agent coordinates and manages domestic and international freight shipments across air, ocean, ground, LTL, truckload, and expedited transportation modes. The role ensures accurate and timely freight movement from shipment acceptance through final delivery while providing customer service, operational support, and regulatory compliance in a fast-paced logistics environment. The position supports shipment booking, routing, tracking, documentation, delivery coordination, and exception resolution. It also assists with dock and warehouse activities and may support time-sensitive, after-hours, and emergency transportation needs. The position is 100% on-site and works across office and warehouse environments.
Requirements
- High school diploma or equivalent.
- At least 5 years of experience in freight forwarding, transportation, logistics, warehouse operations, distribution, air freight, expedited freight, or related supply chain operations.
- Available to work 100% on-site.
- Experience coordinating domestic and international freight shipments.
- Experience with air freight, LTL, truckload, ocean freight, airport transfers, or time-critical transportation services.
- Experience using Transportation Management Systems (TMS) or freight-forwarding software.
- Knowledge of domestic and international freight forwarding processes, export documentation, transportation regulations, carrier coordination, shipment tracking, and exception management.
- Proficiency in Transportation Management Systems (TMS) and freight-forwarding software.
- Strong customer service and business communication skills.
- Strong organization, planning, problem-solving, accuracy, and attention to detail.
- Ability to manage multiple shipments and competing priorities in a fast-paced environment.
- Ability to analyze operational issues and implement effective solutions.
- Ability to communicate effectively with customers, carriers, vendors, and internal teams.
- Ability to work independently with minimal supervision and collaboratively within a team.
- Ability to adapt to changing priorities and operational requirements and work effectively in office and warehouse environments.
- Ability to support after-hours and emergency transportation requirements as business needs dictate.
Responsibilities
- Coordinate domestic and international freight shipments from booking through final delivery.
- Arrange pickups, carrier assignments, routing, airport transfers, delivery appointments, and freight handoffs.
- Prepare, review, and maintain shipping documentation, including bills of lading, manifests, export documents, and customer-specific paperwork.
- Enter, update, and manage shipment information in the company’s Transportation Management System (TMS).
- Track shipments, provide status updates, and resolve delays, service exceptions, damages, shortages, and documentation issues.
- Support air freight, expedited, LTL, truckload, ocean freight, and project-logistics movements as required.
- Communicate with customers, carriers, drivers, vendors, warehouse personnel, and internal account-management teams.
- Assist with freight receiving, inspection, staging, consolidation, labeling, loading, unloading, and shipment verification.
- Verify piece counts, weights, dimensions, packaging, labels, and documentation for accuracy and to meet customer requirements.
- Maintain compliance with company procedures, customer-specific requirements, TSA security standards, and applicable transportation and export regulations.
- Support time-sensitive, after-hours, and emergency transportation needs when required.
- Adhere to RK Safety, Quality, ISO, and HR policies and standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
