International Account Manager

Ascend Learning, LLC•Gilbert, AZ

4d•$53,800 - $77,000•Hybrid

About The Position

The Account Manager for B2B Client Support will play a critical role in managing and nurturing client relationships. This individual will focus on supporting client needs, driving contract consumption, increasing client retention rates, and identifying upselling opportunities. The ideal candidate will excel at understanding client requirements, maximizing value for the client, and aligning the company’s growth objectives. This position will hybrid out of our Gilbert, AZ office. Remote candidates will be considered.

Requirements

Bachelor’s degree in Business, Marketing, or a related field.
Proven experience in account management, customer success, or B2B sales support.
Strong communication, negotiation, and relationship-building skills.
Ability to analyze data, understand key metrics, and develop actionable strategies.
Customer-Focused: Passionate about understanding client needs and providing tailored solutions.
Results-Oriented: Motivated to achieve retention and upsell targets.
Problem-Solver: Able to navigate challenges creatively to deliver positive outcomes.
Collaborative: Works well across teams to drive client success and company growth.

Nice To Haves

Familiarity with CRM software and project management tools is a plus.

Responsibilities

Serve as the primary point of contact for our NASM international partners, providing exceptional service and support.
Build strong, lasting relationships by understanding client business needs, objectives and challenges.
Conduct regular check-ins and business reviews with clients to ensure satisfaction and address any concerns proactively.
Act as a liaison between clients and internal teams to ensure effective communication and resolution of issues.
Track and monitor client contract usage to ensure optimal consumption of NASM and AFAA products.
Educate clients on the benefits and full potential of the solutions available within their contract.
Work with clients to identify and address any obstacles preventing full contract utilization, ensuring maximum ROI.
Follow strategies to enhance client loyalty and satisfaction, fostering long-term partnerships.
Analyze client usage, satisfaction, and overall engagement to assess renewal likelihood.
Drive renewal process, addressing any concerns that may impact retention and presenting new value propositions as needed.
Identify and propose upsell opportunities based on clients’ needs and business objectives.
Work collaboratively with sales and product teams to align offerings with client goals and future growth potential.
Provide clients with information about new or complementary products that could enhance their experience and address additional needs.
Maintain accurate records of client interactions, usage data, and progress in CRM.
Prepare reports and insights on client health, retention metrics, contract consumption, and upsell achievements.
Use data to improve strategies and identify trends that inform proactive client support initiatives.