Internal Systems Leader

DXC Technology•Charleston, SC

About The Position

DXC’s Insurance Software and BPS (ISB) business helps insurers worldwide modernize and manage core operations through industry expertise, software platforms, and AI-driven solutions. Its platforms support policy administration, claims, billing, analytics, and digital engagement across Life & Annuity, Property & Casualty, and Specialty insurance markets. The Internal Systems Leader leads engineering and technical operations teams responsible for enterprise systems, cloud platforms, infrastructure services, automation, and operational technology initiatives. The role works with stakeholders across engineering, architecture, security, and business teams to set technical requirements and delivery priorities, and oversees project execution, technical governance, operational performance, security, compliance, budgets, and workforce planning. It also advances cloud modernization, automation, AIOps, Site Reliability Engineering, cost optimization, and continuous improvement while developing team members and aligning technology work with business priorities.

Requirements

High school diploma (mandatory).
Typically, 8+ years of relevant industry experience, including 3+ years in technical leadership, engineering management, IT operations management, or a comparable leadership role.
Demonstrated experience leading enterprise technology operations, infrastructure engineering, cloud platforms, systems management, or technology transformation initiatives.
Strong knowledge of cloud computing environments, including AWS and/or Microsoft Azure; enterprise infrastructure; virtualization; storage; networking; identity and access management; and systems administration.
Experience with automation, operational tooling, monitoring and observability, incident management, problem management, change management, and service reliability practices.
Understanding of IT service management frameworks, operational governance, service-level management, root cause analysis, and continuous improvement methodologies.
Experience managing technical teams, project delivery, resource planning, operational budgets, vendor relationships, and stakeholder expectations.
Ability to evaluate technical solutions, lead architecture and design discussions, assess operational risks, and make informed technology decisions.
Knowledge of cloud cost optimization, financial governance, vulnerability management, security controls, disaster recovery, business continuity, and audit compliance.
Excellent communication, organizational, problem-solving, conflict-resolution, and team leadership skills.
Proven ability to lead complex technology initiatives, manage competing priorities, and deliver measurable improvements in service quality, operational efficiency, and business outcomes.
Experience working with globally distributed teams and coordinating delivery across onshore and offshore environments.

Nice To Haves

Bachelor’s degree in information technology, computer science, engineering, or a related field is preferable.
Advanced degree in information technology, computer science, engineering, business administration, or a related field.
Experience supporting enterprise customers in financial services, retail, telecommunications, hospitality, travel, or other complex business environments.
Insurance industry experience.

Responsibilities

Lead and manage engineering and technical operations teams responsible for enterprise systems, cloud platforms, infrastructure services, automation solutions, and operational technology initiatives.
Collaborate with cross-functional stakeholders, application engineering teams, architecture groups, security teams, and business leaders to define technical requirements, establish delivery priorities, and support successful project execution and customer satisfaction.
Mentor engineering and operations teams, establish performance objectives and career development plans, and provide continuous learning opportunities.
Contribute to enterprise technology strategy and execution, including cloud modernization, infrastructure transformation, automation, AIOps, Site Reliability Engineering, and operational excellence.
Lead technical reviews, infrastructure design discussions, solution assessments, and architecture governance to ensure systems meet scalability, availability, security, resilience, and performance requirements.
Oversee resource allocation, workforce planning, project schedules, vendor engagements, and financial budgets.
Identify, assess, and mitigate technical, operational, security, and delivery risks; drive root cause analysis, incident prevention, and timely issue resolution.
Drive automation, intelligent operations, and continuous improvement to reduce manual intervention, improve incident response, increase engineering productivity, and strengthen operational maturity.
Establish and monitor operational performance metrics, SLAs, KPIs, availability targets, and quality standards.
Lead cloud financial management and cost optimization, including governance controls, resource utilization improvements, forecasting, and cost accountability.
Oversee security and compliance initiatives, including vulnerability remediation, access governance, audit readiness, disaster recovery, business continuity planning, and adherence to enterprise technology standards.
Foster innovation, collaboration, accountability, and continuous improvement across geographically distributed teams.
Manage stakeholder relationships, communicate operational performance and transformation progress to senior leadership, and align technology initiatives with business priorities.