Internal Sales Administrator

Timepers • Westlake, OH

2d

About The Position

The Internal Sales Administrator supports customer sales and service activities in a fast-paced technical-sector business at Westlake Business Park. The role manages the customer quotation process, supports customer onboarding and data management, and provides administrative assistance to business development and internal sales teams. It also handles sales enquiries and leads, coordinates internal stakeholders, and contributes to initiatives that improve customer service, sales, efficiency, and profitability. Salary is negotiable depending on experience.

Requirements

• Grade 12.
• Two to three years of experience in a similar role.
• Good commercial acumen, administrative skills, and organisational skills.
• Excellent written and spoken English skills.
• Understanding of CRM and ERP systems and the B2B sales process.
• Self-motivated and results-focused, with logical and commercially sound decision-making.

Responsibilities

• Administer and manage the customer quotation process, ensuring quotes are accurate and delivered on time to support revenue growth.
• Administer customer onboarding and manage customer data.
• Provide administrative support to business development teams and internal sales support when internal sales staff are absent.
• Contribute to developing and implementing strategies to improve customer service, increase sales and efficiency, and support overall business profitability.
• Review requests for quotation (RFQs), clarify queries with customers, and coordinate with the Technical and Procurement Departments.
• Coordinate the quoting process with internal stakeholders.
• Quality-check quotes for completeness, accuracy, and professionalism.
• Follow up on outstanding quotes with responsible sales team members through to conclusion.
• Complete the National Quote Sheet.
• Assist with forecasting and stock management as directed.
• Serve as the primary contact for sales enquiries and customer requests when internal staff are absent.
• Resolve sales-related issues and provide real-time customer support.
• Handle inbound leads and website enquiries, and qualify sales leads.
• Coordinate internal stakeholders to achieve project outcomes by due dates.
• Manage potential project bottlenecks and identify cost savings in work processes.
• Participate in initiatives and projects involving business contacts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED