IT Internal Operations Administrator

Siemens•Baltimore, MD

10h•$52,435 - $89,889•Hybrid

About The Position

The IT Internal Operations Administrator supports SI-B field employees at the regional and national levels in a stand-alone role. The administrator follows operational working rules and guidelines, proposes process improvements, tracks assigned transactions and workflows to ensure timely completion, and completes IT operations and maintenance transactions with internal and external parties. The role is the first point of contact for subject-matter support and performs first-level user help desk activities. The position supports employees with the setup, maintenance, and emergency repair of Siemens-issued computers, peripherals, printers, and smartphones. It checks hardware and software functionality, installs and configures software, helps secure networks and computer systems, identifies equipment shortages, and places orders. The administrator troubleshoots issues and coordinates with vendors and Siemens IT to minimize repair time and employee downtime, including arranging temporary equipment when necessary. The role also supports employee onboarding and offboarding and acts as an IT liaison for software and hardware upgrades, rollouts, out-of-scope software, and new tool deployments. The position is full-time and permanent, with a hybrid remote/office work mode. It supports field employees regionally and nationally, requires up to 20% nationwide travel, and may require overtime. The listed locations are Baltimore, Maryland; Denver, Colorado; New Orleans, Louisiana; and Seattle, Washington.

Requirements

High school diploma or state-recognized GED.
Ability to work in a team environment while providing dedicated customer support.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Proficiency in computer hardware, software, and networking technologies.
Verbal and written communication skills in English.
Must be at least 18 years old.
Must meet eligibility requirements to participate in Siemens' fleet vehicle program.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Ability to work overtime as needed.
Willingness to travel 20% nationwide.

Nice To Haves

ServiceNow experience.
Associate degree in IT or Computer Science.
Experience with Microsoft Intune and Microsoft 365 administration.
At least 2 years of corporate IT support experience.
IT asset lifecycle management experience.
Employee onboarding and offboarding support experience.
CompTIA A+ or equivalent certification.

Responsibilities

Support employees with setup, maintenance, and emergency repairs for Siemens-issued laptop computers, peripheral devices, printers, and smartphones.
Check device hardware and software, including hard drives, mice, and keyboards, to ensure functionality.
Install and configure software and functions according to specifications.
Help ensure the security and privacy of networks and computer systems.
Identify shortages of computer or network equipment and place orders.
Troubleshoot computer and network problems, including repairing or replacing parts and debugging, with the goal of returning employees to work at their job sites.
Deploy temporary equipment, including mobile and desktop phones and computers, as needed.
Work with equipment vendors and Siemens IT to manage and reduce repair time and employee downtime.
Support employee onboarding and offboarding for software, hardware, and phones, including commissioning and decommissioning according to Siemens policies.
Lead or coordinate IT software and hardware upgrades and rollouts, out-of-scope software, and deployment of new tools by engaging Siemens stakeholders and managing support requests.
Adhere to operational working rules and guidelines and propose process improvements.
Track assigned transactions and workflows to ensure timely completion, and complete IT operations and maintenance-related transactions with internal and external parties.
Perform first-level user help desk activities as the initial point of contact for IT subject-matter support.