Internal Mortgage Loan Officer

San Diego County Credit Union•San Diego, CA

11d

About The Position

The Internal Mortgage Loan Officer acquires and deepens customer relationships by communicating mortgage products to credit union members based on their needs. The role delivers mortgage and home-lending results while providing exceptional customer service throughout the sales process and meeting sales goals and required member service levels. The officer maintains the organization’s quality service standards. The position generates loans from internet-based mortgage leads for purchases, refinances, second mortgages, and HELOCs, and makes outbound calls to prospective borrowers. It converts leads into completed loan applications, manages loans through the process, and keeps members informed while coordinating the collection of required documents. The officer ensures loans meet secondary-market agency guidelines and internal product guidelines, keeps current with changing regulations, and applies credit union product, policy, procedure, and underwriting requirements. The role also analyzes financial and credit information to match clients with appropriate loan programs and risk levels, and follows AML/BSA and related compliance procedures. This is a full-time, 40-hour-per-week position with a stated schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.; Saturday and Sunday are off. The description also says availability to assist clients during evenings and weekends is required. Compensation is a base rate of $19 per hour plus monthly production-based commissions, with total annual compensation stated as $75,000–$140,000.

Requirements

Bachelor’s degree or equivalent work experience in sales and/or real estate.
Two years of working experience in mortgage lending.
Effective organization skills, thorough follow-up, and attention to detail.
Demonstrated sales ability, proven sales techniques, thorough knowledge of, and willingness to actively promote credit union products and services.
Ability to manage a large pipeline of real estate loans at various stages of the loan process.
Ability to market, promote, and build relationships.
Working knowledge of the local real estate market.
Effective verbal and written communication skills.
Demonstrated PC skills, including Microsoft Office Suite and the ability to use database marketing.
Demonstrated client service skills.
Working knowledge of real estate appraisals, title reports, and real estate transactions.
Must be eligible for, obtain, and maintain an NMLS License.
Must complete required SAFE Act, Loan Originator, or other required training.

Responsibilities

Generate purchase, refinance, second-mortgage, and HELOC loans through internet-based mortgage leads.
Make outbound phone calls to prospective borrowers to generate new loan production.
Convert internet-provided leads into fully executed loan applications and meet goals set by the EVP of Real Estate Lending.
Develop and maintain quality working relationships with credit union members throughout the loan process.
Provide members with consistent communication about loan status and coordinate collection of documents needed to complete the loan process.
Ensure loans are saleable in the secondary market in accordance with agency regulatory guidelines and internal product guidelines.
Keep informed of changing guidelines and regulations.
Maintain an understanding of credit union products, policies, procedures, and underwriting requirements.
Analyze detailed financial and credit data to match client needs with an appropriate loan program and level of risk.
Participate in assigned AML/BSA compliance training and follow credit union AML/BSA policies and procedures, including identifying and referring suspicious activity, performing OFAC comparisons, and properly identifying individuals in accordance with Branch Operations procedures.
Perform other duties as assigned.
Be available to assist clients during evenings and weekends.