Global Clinical Consultation Service - Internal Medicine Consultant
About The Position
Zoetis Global Diagnostics is seeking a full-time colleague for its Global Clinical Consultation Service, supporting Zoetis Reference Laboratories and Point of Care diagnostic divisions. The role reports to the Director of Global Consultation Services. The consultant provides virtual clinical case consultations to Zoetis Diagnostics customers by phone, video, or email. Consultations may include interpretation of laboratory results, recommendations for further diagnostics, and advice on ongoing case management. The consultant is expected to meet a minimum case target, adjusted for approved leave and other specified absences, and to complete cases during assigned appointment times, not exceeding 40 hours per week. Case targets may be reviewed and updated periodically. Participation in other projects may be available depending on interest and business needs. Performance is evaluated against case and turnaround-time metrics, medical report quality standards, professionalism, customer and colleague communication, compliance with organizational and departmental policies and procedures, and demonstration of Zoetis Core Beliefs. The successful candidate brings strong organizational and communication skills, builds relationships with customers and Key Opinion Leaders, and is committed to serving the veterinary community.
Requirements
- ACVIM, ECVIM, or RCVS Diploma in Small Animal Internal Medicine; board-eligible applicants will also be considered.
- 5+ years of relevant industry experience.
- Excellent organizational and interpersonal skills, with proven ability to work effectively as a team player.
- Professional presence.
- Excellent verbal and written communication skills, with strong analytical and problem-solving abilities.
- Strong commitment to service and relationship-building skills.
- Ability to prioritize tasks and projects and work at a fast pace while maintaining expected quality.
- Experience with Microsoft Office and other basic computer skills.
- Ability to work at a computer for extended hours.
- Professional working proficiency in English.
- Authorization to work in the U.S. for Zoetis; candidates requiring sponsorship must disclose this.
Nice To Haves
- Professional working proficiency in German, French, or another European language is desirable.
Responsibilities
- Provide virtual internal medicine advice to Zoetis Diagnostics customers by phone, email, and video call.
- Work alongside other boarded specialists to advise customers in various global markets.
- Liaise and partner with members of the global diagnostic customer support and technical support teams.
- Assist in optimizing the platform used to request, perform, and complete consultations.
- Foster positive, collaborative relationships within the Zoetis team and with customers and Key Opinion Leaders.
- Facilitate opportunities for continuing education and mentorship, and participate in improvement initiatives or other projects as appropriate.
- Identify and implement ways to improve the service and resolve problems.
- Meet minimum case targets and complete cases during assigned appointment times, within the stated weekly hours limit.
Benefits
- Healthcare and insurance benefits beginning on day one.
- 401(k) plan with a company match and profit-sharing contribution.
- Four weeks of vacation.
- Short-term incentive compensation eligibility.
- Long-term incentive eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
