Global Clinical Consultation Service - Internal Medicine Consultant

Zoetis • Parsippany, NJ

1d

About The Position

Zoetis Global Diagnostics is seeking a full-time colleague to join the Global Clinical Consultation Service supporting Zoetis Reference Laboratories and Point of Care diagnostic divisions. The role reports to the Director of Global Consultation Services and primarily provides virtual consultations to Zoetis Diagnostics customers about clinical case management. Consultations may involve interpreting laboratory results, recommending next diagnostic steps, and advising on ongoing case management.

Consultants are expected to complete a minimum number of cases based on a target that discounts PTO, vacation, continuing education, sick leave, and personal days. They must be available to complete cases during assigned appointment times, not exceeding 40 hours per week. Case targets may be reviewed and updated periodically. Depending on interest and business needs, consultants may also contribute to other projects.

Performance is evaluated using case and turnaround-time metrics; the quality of medical reports; professionalism; communication with customers and colleagues; compliance with organizational and departmental policies and procedures; and demonstration of Zoetis Core Beliefs. The successful candidate will bring strong organizational and communication skills, build relationships with customers and Key Opinion Leaders, and demonstrate a commitment to serving the veterinary community.

Requirements

• ACVIM, ECVIM, or RCVS Diploma in Small Animal Internal Medicine; board-eligible applicants will also be considered.
• At least 5 years of relevant industry experience.
• Excellent organizational and interpersonal skills, with proven ability to work effectively as part of a team.
• Professional presence.
• Excellent verbal and written communication skills, with strong analytical and problem-solving abilities.
• Strong commitment to service and relationship building.
• Ability to prioritize tasks and projects and work at a fast pace while maintaining expected quality.
• Experience with Microsoft Office and other basic computer skills.
• Ability to work at a computer for extended hours.
• Professional working proficiency in English.
• Authorization to work in the United States.

Nice To Haves

• Professional working proficiency in German, French, or another European language.

Responsibilities

• Provide internal medicine advice to Zoetis Diagnostics customers virtually by phone, email, and video call.
• Work with other boarded specialists to advise customers in various global markets.
• Partner with members of global diagnostic customer support and technical support teams.
• Help optimize the platform used to request, perform, and complete consultations.
• Foster positive, collaborative relationships within the Zoetis team and with customers and Key Opinion Leaders.
• Facilitate continuing education and mentorship opportunities, and participate in improvement initiatives or other projects as appropriate.
• Identify and implement ways to improve the service or resolve problems.
• Complete the required minimum number of cases and be available during assigned appointment times.

Benefits

• Healthcare and insurance benefits beginning on day one.
• 401(k) plan with a Zoetis match and profit-sharing contribution.
• Four weeks of vacation.
• Short-term incentive compensation eligibility.
• Long-term incentive eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed