Internal Information Manager

Global Support and Development•Charlotte, NC

8d•Onsite

About The Position

Global Support and Development (GSD) is hiring a full-time, on-site Internal Information Manager in Charlotte, North Carolina. The role leads GSD’s internal information strategy, systems, and workflows so leadership, preparedness programs, and disaster response operations receive timely, high-quality information for decision-making. It includes up to 35% routine domestic and international travel and may involve deployment for disaster response, including work aboard GSD’s humanitarian vessel for up to 30 consecutive days. The manager develops and evolves information management strategy and operational plans; improves information channels and data systems; and facilitates structured decision-making by synthesizing complex, incomplete information, particularly in high-pressure response settings. The role oversees rapid damage and needs assessments, internal situational reports, dashboards, and threat updates, ensuring information products are accurate, timely, and distributed to appropriate staff. It also establishes and trains staff on information-sharing protocols, manages project plans and targets, and supervises and develops Information Analyst staff. The position is based in an office during non-deployment periods, with deployment conditions potentially involving extreme weather, extended and irregular hours, hazardous or unstable settings, limited access to medical care, and close-quarters vessel living. Staff must follow safety requirements and use personal protective equipment as required. GSD is not offering sponsorship and will consider only applicants eligible to work in the United States. The role requires the ability to fulfill disaster-response responsibilities when organizational needs arise.

Requirements

At least five years of relevant management experience in data analysis and information management; humanitarian-sector experience is preferred.
At least three years of experience operating in data analysis and information management; international-context experience is preferred.
Proven experience developing programs and teams.
Bachelor’s degree in information management, international development, or a related field, or an equivalent combination of relevant experience and training.
Experience managing quantitative and qualitative operational data during crisis response and emergency operations.
Ability to design, operationalize, and lead damage and needs assessments, including analysis plans and team training.
Ability to manage program databases and technical streams, oversee analyst output, and ensure data quality.
Ability to supervise, task, and mentor analytical staff delivering quality work under tight and changing response timelines.
Experience building operational procedures, data-sharing protocols, and standardized workflows across internal teams.
Ability to synthesize complex, incomplete field data to support rapid executive decision-making under pressure.
Strong written and verbal communication skills, including translating technical data into clear briefs, situation reports, and dashboards.
English fluency required.
Ability to work collaboratively with diverse stakeholders and build relationships with cultural awareness.
Eligible to work in the United States; GSD is not offering sponsorship.
Ability to travel domestically and internationally up to 35%, obtain necessary travel documents, and fulfill travel requirements.
Ability to fulfill disaster response work responsibilities when needed, including working in demanding deployment conditions and following safety protocols.

Nice To Haves

Master’s degree in information management, international development, or a related field.
Project management certification.
Humanitarian-context work or travel experience, preferably in the Caribbean or Central America.
Professional working proficiency in Spanish and/or French.

Responsibilities

Lead the development, implementation, and continuous evolution of GSD’s internal information management strategy and operational roadmap.
Analyze information and communication channels to eliminate bottlenecks, improve cross-departmental data flow, and maximize efficient resource use.
Facilitate internal decision-making by identifying operational gaps, driving structured problem-solving, and synthesizing complex data, especially during disaster response operations.
Develop, implement, and track internal project plans and team targets aligned with departmental strategy and responsible financial stewardship.
Manage and improve internal program data systems, databases, and collaboration platforms to support data integrity, reliable collection, and clear analysis.
Ensure subject matter expert and technical analyst outputs inform decision-making products.
Update and implement information-sharing protocols and train staff to protect data security, maintain confidentiality, and ensure compliance.
Lead the design, training, and execution of rapid assessments, including damage and needs assessments, from content and analysis planning through analysis, synthesis, and dissemination.
Direct the regular production and delivery of internal situational reports, dashboards, and threat updates for routine monitoring and emergency response.
Ensure information products such as briefs, maps, and situational reports are timely, high quality, and efficiently distributed to internal leadership and field staff.
Promote accountability, humility, and integrity across team activities and management practices.
Supervise and evaluate Information Analyst staff and provide performance feedback, professional development planning, and skill-building.
Perform other duties as assigned.