Internal Information Manager

Global Support and Development•Charlotte, NC

10d•Onsite

About The Position

Global Support and Development (GSD) is hiring a full-time Internal Information Manager for an on-site position in Charlotte, North Carolina, with routine domestic and international travel of up to 35%. The role leads GSD’s internal information strategy, systems, and workflows for collecting, managing, and synthesizing information and analysis. It supports internal leadership, preparedness programs, and response operations with timely, high-quality information for decision-making during routine periods and active disaster responses. The position reports to the Senior Manager for Information & Awareness and supervises Information Analyst staff. The manager oversees internal data systems, information products, assessments, and sharing protocols. Responsibilities include coordinating analytical work, directing the production and distribution of reports and dashboards, and helping teams make decisions using complex or incomplete data. The role may support disaster deployments in challenging environments, including work aboard GSD’s humanitarian vessel. Deployment work can involve irregular schedules, extended hours, hazardous or unstable conditions, and limited access to medical care. GSD provides required personal protective equipment and reasonable accommodations as applicable.

Requirements

At least five years of relevant management experience in data analysis and information management; humanitarian-sector experience preferred.
At least three years of experience working in data analysis and information management; international-context experience preferred.
Proven experience developing programs and teams.
Bachelor’s degree in information management, international development, or a related field, or an equivalent combination of relevant experience and training.
Experience managing quantitative and qualitative operational data during crisis response and emergency operations.
Ability to manage program databases and technical workstreams, oversee analyst output, and ensure data quality.
Proven ability to supervise, assign work to, and mentor analytical staff delivering quality work under tight and changing response timelines.
Experience building operational procedures, data-sharing protocols, and standardized workflows across internal teams.
Ability to synthesize complex, incomplete field data to support rapid executive decision-making under pressure.
Strong written and verbal communication skills, including the ability to translate technical data into clear briefs, situation reports, and dashboards.
Program oversight and management skills, including development of program policies, procedures, and guidelines.
Cultural awareness and ability to collaborate with a wide range of stakeholders and build relationships.
English fluency.
Eligibility to work in the United States; employment is conditional upon valid Employment Authorization Documents.
Ability to travel domestically and internationally, obtain necessary travel documents, and fulfill travel requirements such as passport, visa, and vaccination requirements.
Ability to fulfill disaster-response responsibilities, which may include deployment in hazardous, dynamic, or unstable environments, irregular schedules, and extended work hours.
Ability to meet the stated office and deployment physical demands, including moving items weighing up to 20 pounds.

Nice To Haves

Master’s degree.
Project management certification.
Work or travel experience in humanitarian contexts, preferably in the Caribbean or Central America.
Professional working proficiency in Spanish and/or French.

Responsibilities

Lead the development, implementation, and ongoing evolution of GSD’s internal information management strategy and operational roadmap.
Analyze information and communication channels to remove bottlenecks, improve cross-departmental data flow, and use resources efficiently.
Facilitate internal decision-making by identifying operational gaps, guiding structured problem-solving, and synthesizing complex data, particularly during disaster response operations.
Develop, implement, and track internal project plans and team targets aligned with departmental strategy and responsible financial stewardship.
Manage and improve internal program data systems, databases, and collaboration platforms to support data integrity, reliable collection, and clear analysis.
Ensure subject matter expert and technical analyst outputs contribute directly to decision-making products.
Update and implement Information Sharing Protocols and train staff on them to protect data security, confidentiality, and compliance.
Lead the design, training, and execution of rapid assessments, including damage and needs assessments, from assessment content and analysis planning through analysis, synthesis, and dissemination.
Direct regular internal situational reports, dashboards, and threat updates for routine monitoring and emergency response.
Ensure briefs, maps, situational reports, and other internal information products are timely, high quality, and distributed efficiently to leadership and field staff.
Promote GSD’s values of accountability, humility, and integrity in team activities and management practices.
Supervise and evaluate Information Analyst staff and provide regular performance feedback, professional development planning, and skill-building support.
Perform other duties as assigned.