Internal Communications Senior Manager

Scale AI•San Francisco, CA

5d•Remote

About The Position

Scale AI is looking for an Internal Communications Senior Manager to join our Communications team. Reporting to the Internal Communications Lead, you will be a key driver in building and scaling a world-class internal comms function that connects every employee to Scale's mission, leadership vision, and business milestones. This is a high-impact, cross-functional role that will shape how nearly every team at Scale understands and rallies around company goals.

Requirements

6+ years of experience in internal communications, with a proven track record of building and scaling internal comms programs at a fast-growing technology company
Demonstrated experience advising and partnering with senior leaders and executives on communications strategy, with the ability to influence without authority
Strong program management skills and the ability to build repeatable, scalable processes across a large, cross-functional organization
Exceptional written and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse internal audiences

Nice To Haves

Experience working in a high-growth technology company
Familiarity with internal comms tools, platforms (e.g., Slack, intranet systems, survey tools) programming, and data-driven approaches to measuring communication effectiveness
Experience supporting CEO or executive-level communications in a fast-paced environment

Responsibilities

Own and expand internal communications across all business units, building structured programs that help leaders engage and align their teams
Identify gaps in the current internal comms landscape and design net-new programs, from concept through execution, that meet the evolving needs of a fast-growing, cross-functional organization.
Partner closely with business unit leaders and chiefs of staff to develop and execute their communications strategies, including AMAs, leadership updates, and mission-critical announcements
Drive the strategy and execution of company wide channels including all-hands meetings, AMAs, internal newsletters, and Slack channels with the goal of ensuring employees feel informed and connected to Scale's direction
Develop a cohesive internal communications framework that ladders up to CEO and executive messaging, helping employees understand business performance, company milestones, and strategic priorities
Act as a strategic advisor to senior leaders on how to communicate with and inspire their teams, improving leader visibility and employee engagement across the organization
Build and maintain measurement frameworks (e.g., pulse surveys, engagement metrics) to assess program impact and continuously improve internal comms effectiveness
Collaborate with the broader Communications team on crisis, policy, and corporate storytelling as needed, ensuring internal and external narratives are aligned