Internal Communications Manager

Cleveland Clinic

1d•Remote

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As an Internal Communications Manager, you oversee internal communications for the Cleveland Clinic Florida region, including developing editorial content for publications, newsletters, and digital media. In this role, you ensure communication projects are managed efficiently and delivered on time to support the organization’s marketing objectives, and you report to the Senior Director of Communications for the Florida region. This role provides an exciting opportunity to join a world-renowned healthcare organization known for innovation, collaboration, and purpose-driven communications. This position offers exposure to high-impact storytelling, complex communications strategy, and meaningful work that directly reinforces Cleveland Clinic’s standing as a global leader. A caregiver in this role works remotely from 8:00 a.m. to 5:00 p.m. and must be flexible to provide 24/7 on-call support for crisis communications and public relations.

Requirements

Bachelor’s degree in Marketing, Communications, Journalism, or related field
Six years of experience in a communication/marketing function to include experience in writing, editing, researching and preparing material for publication
Knowledge of communication practices in healthcare or other industries
Effective interpersonal skills needed to conduct interviews with physicians, nurses, patients and people at all levels inside and outside the organization

Nice To Haves

Creativity and experience with publication production
Healthcare internal communications preferred for a medium-large scale health care setting
Familiarity and experience supporting multiple locations across one region
Substantial Writing Experience in representing CEO, Chief of Staff, Hospital Presidents, Executive Leader Communications
Change Leadership, Change Management, Crisis and Emergency Communication Experience
FEMA Certified Public Information Officer Certification
Experience with Content Governance in a cross-functional setting across multiple enterprise locations and multi-media channels (ie. Intranet experience)
Public Relations Experience
Institutional Cleveland Clinic knowledge
Ability to be available 24/7 for crisis communications/PR Related needs
Editorial AP Style Experience and Management
Data and Analytics Performance Tracking to optimize existing communication strategy, familiarity and experience with a variety of digital analytics tools
Microsoft Dynamics, Share Point and Google Analytics experience
Payer Negotiation Communication Experience, writing communication plans for negotiations for insurance companies

Responsibilities

Project manager and/or communication consultant in developing communication strategies for corporate and multidisciplinary projects, publications or collateral for various client areas including administrative, clinical, research and education institutes or departments.
Act as liaison between client areas and marketing staff.
Ensure deadlines and timelines are adhered to including overseeing deadlines of freelance writers.
Collaborate with client areas and graphic designers to determine appropriate graphic presentation of copy.
Conduct interviews with physicians, institute/department chairmen, clinicians, patients and other sources.
Write and edit copy for newsletters, brochures, direct mail pieces, displays and other collateral materials, as well as speeches and copy for the intranet and website.
Supervise junior writers and/or freelance writers.
Conduct secondary research for publication development.
Oversee multidisciplinary clinical projects such as annual reports and special one-time publications.
Measure and track internal communications metrics, and utilize analytics to improve offerings and optimize response and ROI evaluation.
Participate in marketing meetings, task forces and groups.
Serve on various committees throughout the organization.
Serve as part of communications team for emergency operations management.
Assist in public information officer duties as needed.