Internal Communications Manager

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

In collaboration with division/LOB leadership, and/or cross-functional bank partners, the Communications Manager oversees the strategic messaging, writing, staging and delivery of communications. This role creates and distributes clear, compelling, consistent, and accurate content and communications, building credibility as a trusted partner through business acumen, effective communication, project management, and client relationships. The manager handles communication consultation, planning, implementation, and recommends communication solutions, providing strategic counsel and oversight of division/LOB communications. They work closely with division executives and leadership to ensure strategic execution of communications and serve as the centralized staging leader to ensure an integrated, well-coordinated approach across all audience groups and vehicles. Collaboration with other communicators across the Bank is essential for cohesive messaging and support. The position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures. It ensures actions and behaviors drive a positive customer experience while operating within the Bank's risk appetite, consistently identifying, assessing, managing, monitoring, and reporting risks.

Requirements

• Bachelor's degree in communications, journalism, or public relations.
• Five to eight years communications experience.
• Excellent, writing, editorial, and research skills, with demonstrated ability to communicate complex or technical information effectively.
• Adept in understanding and usage of multi-media communications including video.
• Ability to understand and conceptualize specific ideas and theories.
• Must be able to exercise sound judgment independently.
• Must have the ability to handle conflicts and successfully manage multiple projects concurrently.
• Proficient in applications such as O365, Teams, Stream, Excel, Microsoft Word, PowerPoint, SharePoint, WebEx, PoliteMail, etc.
• Proven experience with issues management.
• Excellent project management skills.
• Ability to translate strategies into specific goals, tactics, action plans and deliverables; actively monitors execution plan to ensure goals are met.
• Possesses strong leadership presence; proven ability to consult with multiple levels of management across the organization.
• Significant experience in managing multiple, complex projects, with proven track record for results.
• Self-motivated with excellent business acumen and strategic thinking skills.
• Demonstrated ability to identify and realize new opportunities.

Nice To Haves

• Web content management and basic design skills a plus.
• Banking experience preferred.

Responsibilities

• Raises awareness of strategic initiatives by managing and implementing communication plans assuring that clear, consistent, and accurate messages are provided to appropriate audiences.
• Determines key messages for audience groups to ensure an integrated, well-coordinated approach for all communication elements.
• Monitors messaging related to content, volume of messages, and brand.
• Supports communications coordination among multiple, simultaneous initiatives and vehicles.
• Manages relationships with functional leaders, content owners to ensure timely, accurate and strategic communications.
• Ensures all content is consistent with our Brand, Vision, Purpose and Value. Proposition and materials delivered are of superior quality with a common "look and feel" while meeting brand guidelines.
• Produces communications vehicles in various formats (newsletters, emails, mailers, intranet, HR Hub, text, video, etc).
• Ensures information is timely, accurate and appropriate for all audiences.
• Edits and proofreads content for clients, as requested.
• Creates an overall communications strategy to support LOB/Division strategic initiatives, core processes and key projects.
• Partners with senior leaders to develop and execute communication strategies.
• Provides strategic communications counsel to clients.
• Serves as a trusted advisor to clients.
• Audits and tracks the communication strategies used to ensure they meet the needs of employees and remain relevant based on the changing dynamics of how people and organizations communicate.
• Acquires the input and resources of other communications staff in the organization, to fulfill the objectives of communication plans and projects.
• Uses and integrates PACE approval methodology to ensure compliance and expediency for communication approvals.
• Works with LOB/Division executive to effectively present the bank’s and his/her perspective through strategic communications.
• Helps build and maintain executive’s personal brand and reputation.
• Provides consulting activity from verbal advice to creation of formalized, customized communication materials/presentations for key programs or projects.
• Responsible for oversight of delivery calendar including proactively managing the volume of initiatives being delivered to partners, managers, and employees.
• Ensures maintenance of all distribution vehicles.
• Ensures accuracy of all published content in all delivery vehicles.
• Develops strategic partnerships with leaders to understand business strategy.
• Prepares and presents analysis of current state along with recommendations for innovative communication solutions to LOB/Division executive and leaders.
• Integrates awareness of communications and projects across centers of excellence.

Benefits

• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
• In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees