Manager, Internal Communications

Questrade Financial Group•Toronto, ON

2d•Hybrid

About The Position

Questrade Financial Group (QFG) is seeking a Manager, Internal Communications to own the internal communications function end-to-end. This role is responsible for developing the strategy, producing content, managing the calendar, and partnering with leadership to ensure clear, consistent, and timely communication across the organization. The Manager will report to the Director of Communications and work closely with senior leadership to shape how the organization understands and connects with the business. The company emphasizes human-centric collaboration, AI-driven innovation, and a diverse, inclusive, and hybrid workplace.

Requirements

5+ years of progressive experience in a communications role, ideally within a complex, matrixed, or regulated organization.
A degree or diploma in communications, journalism, public relations, or a related field.
Exceptional writing skills across various formats: executive announcements, town hall scripts, briefing memos, Slack posts, Q&As, FAQs, and internal narratives.
Demonstrated ability to build integrated internal communications plans, content calendars, and channel frameworks from the ground up.
Proven experience working directly with senior leaders, including preparing briefing materials, managing sensitive information, and advising on communication approach.
Strong organizational instincts – ability to manage competing priorities, multiple stakeholders, and hard deadlines without losing quality or momentum.
Hands-on experience with internal communications platforms including Slack.
Comfortable building and managing internal content communities.

Nice To Haves

Familiarity with financial services or another regulated industry.
Understanding of how compliance and legal considerations shape communications.

Responsibilities

Develop and execute a company-wide internal communications strategy to inform and align staff with Questrade's brand and business direction.
Build and manage a strategic communications calendar, briefing staff on insider context ahead of public announcements, product launches, and external media moments.
Write and deliver communications for various channels including town halls, all-staff announcements, executive briefings, Slack, and speeches.
Synchronize internal messaging with external announcements, product releases, and company milestones in collaboration with the Director of Communications.
Serve as a trusted communications partner for the Director and senior leadership, preparing them with background, key messages, anticipated questions, and recommended tone for internal communications.
Proactively identify communication gaps and brief leadership before they become problems.
Manage sensitive information with discipline, understanding the importance of timing and sequencing for message deployment.
Develop templates, frameworks, and communication tools to ensure consistency and quality in messaging across all departments.
Continuously assess the effectiveness of internal communication channels and identify new tools or approaches to improve reach, engagement, and dialogue.
Track and report on the effectiveness of internal communications programs, using data to refine approaches and demonstrate impact.
Act as the internal communications partner for all departments, helping them plan and execute communications that align with their objectives and maintain a consistent company voice.
Translate complex organizational initiatives into clear, compelling narratives for different employee audiences.