Internal Communication Analyst
About The Position
World Business Lenders (WBL) provides short-term, real estate-collateralized commercial loans to small and medium-sized businesses throughout the United States that lack access to traditional funding. WBL also services its own and third-party loan portfolios, specializing in non-performing loan pools and REO. The Internal Communication Analyst is part of the Communications Team within the People Department and works alongside the Marketing Analyst. The role ensures employees have accurate, timely, and accessible information by maintaining the People Department SharePoint/intranet, keeping organizational charts current, drafting company-wide announcements, and developing policies and SOPs with department heads. It also uses data and automation to streamline recurring communications and organizational change processes. This is a remote contractor position with working hours of 9:00 AM–6:00 PM Eastern Time, Monday through Friday. The role requires excellent written and spoken English, and resumes must be submitted in English.
Requirements
- Bachelor’s degree in Business Administration, Communications, Industrial Engineering, or a related field.
- Experience in internal communications, HR operations, or business operations, with a strong analytical and data-driven approach.
- Experience drafting and distributing company-wide communications, including announcements, organizational updates, and policy changes.
- Power BI skills, including building and maintaining reports and dashboards.
- Advanced Excel skills, including formulas, lookups, pivot tables, data validation, data cleaning, and structuring data for reporting.
- Hands-on experience designing and implementing automated workflows using Power Automate or comparable automation tools.
- Experience managing SharePoint sites, including content organization, document libraries, and access permissions.
- Exceptional written and verbal English skills, including strong writing, proofreading, and editing abilities.
- Ability to adapt tone and messaging for employees, managers, and leadership.
- Ability to document workflows, policies, and SOPs clearly and identify opportunities for standardization.
- Strong organization, attention to detail, and ability to manage multiple priorities and deadlines.
- Flexibility and adaptability as business needs and priorities evolve.
- Ability to handle confidential information, including organizational changes and terminations, with discretion and professionalism.
Nice To Haves
- Background in data analytics, business intelligence, or reporting, including preparing reports for operations, HR, or leadership audiences and translating data into clear, actionable insights.
- Experience using Power Query to clean and transform data for reporting.
- Graphic design skills using tools such as Canva or Adobe Creative Suite.
Responsibilities
- Maintain the company SharePoint/intranet, keeping policies, SOPs, documents, templates, and other resources accurate, organized, current, accessible, and appropriately permissioned.
- Maintain current, transitional, and future organizational charts, reflecting personnel changes, promotions, terminations, and reporting relationships.
- Coordinate organizational chart updates with Information Operations and the People Department so changes are reflected across relevant company platforms.
- Draft, coordinate, and distribute company-wide announcements about new hires, promotions, departmental changes, terminations, and other organizational updates, following the appropriate approval process.
- Draft, update, and maintain policies and SOPs for departments across the company in partnership with department heads; standardize and publish them on the intranet.
- Review recurring communications and organizational change processes to identify opportunities for standardization and automation.
- Build reports and automated workflows to reduce manual effort and help deliver information accurately and on time.
- Communicate clearly with employees, managers, leadership, and stakeholders across the company.
Benefits
- Paid time off (PTO).
- Compensation in USD.
