Intermediate IT Specialist - OP02286

Dev.Pro

1d • Remote

About The Position

Dev.Pro, a US-based outsourced software development company, is hiring an Intermediate IT Specialist in Latin America to join its remote-first global team as a contractor. The role supports a US-based executive’s technical environment and ongoing projects, troubleshooting Windows systems, AWS, networking, and other tools while taking ownership of technical tasks and guiding Junior IT Specialists.

The specialist will also help build and run services for the executive, including a voice prescreen pilot: a real-time Python service running on a GPU server in AWS. The role involves hands-on administration of cloud resources, endpoints, SaaS platforms, and network and remote-access tools; maintaining and debugging Python scripts; and using AI assistants such as Claude while verifying their output. The specialist will communicate directly with the executive and Security team, document work, follow security procedures, and obtain approval before sensitive changes.

Requirements

• At least 3 years of hands-on experience in IT, systems administration, software development, DevOps, or a related technical role.
• Windows administration with PowerShell, including services, scheduled tasks, the registry, firewall, Windows Update, and Defender.
• Hands-on Python experience writing, debugging, and maintaining code.
• Practical experience with Linux.
• AWS administration experience, including EC2, IAM, S3, Systems Manager, Service Quotas, budgets, and billing alerts.
• Working knowledge of IAM roles, users, JSON policies, and least-privilege access.
• Experience troubleshooting connectivity and remote-access issues.
• Knowledge of DNS and email records, including SPF, DKIM, and DMARC.
• Google Workspace administration experience, including mail routing, groups, shared drives, and third-party app access.
• Experience administering password managers such as 1Password, including vaults, service accounts, and CLI tools.
• Experience with MDM and EDR tools such as ManageEngine and SentinelOne.
• Experience using Git to manage code changes and investigate issues.
• Upper-Intermediate English, with the ability to provide clear updates on completed work, results, and outstanding issues.
• Strong security practices, including least-privilege access, safe credential handling, and backing up before making changes.
• Ability to follow written procedures, document work accurately, and escalate issues when needed.
• Sound judgment when handling sensitive changes, seeking approval, and clearly explaining trade-offs.
• Clear, calm communication and patience when working with executive stakeholders.

Nice To Haves

• Experience supporting macOS.
• Experience supporting executives or VIP users.
• Familiarity with backup tools such as MSP360 or CloudBerry.
• Experience with Google APIs (Drive, Sheets, Gmail) and OAuth scopes.
• Familiarity with Playwright for browser automation and Cloudflare for anti-bot protection.
• Experience with GPU cloud instances or AI/ML infrastructure.
• Familiarity with Claude or other AI-assisted development tools.
• HubSpot or Jira Service Management administration experience.
• AWS or Google Workspace certification.

Responsibilities

• Build, run, maintain, and troubleshoot services for the executive’s ongoing projects.
• Administer AWS resources and services, including EC2, S3, IAM, Systems Manager, and billing alerts.
• Administer Google Workspace, 1Password, and other SaaS platforms.
• Configure and troubleshoot network and remote-access tools, including VPNs, proxies, RDP, DNS, and email records.
• Administer and troubleshoot endpoint solutions such as ManageEngine and SentinelOne.
• Read and debug Python scripts, using Git to manage code changes and investigate issues.
• Manage technical tasks independently, taking ownership from investigation through resolution.
• Use AI assistants to investigate issues, write and troubleshoot scripts, and draft responses, verifying their output before use.
• Guide Junior IT Specialists and help ensure tasks are completed correctly.
• Communicate directly with the executive and Security team, provide clear updates, explain technical trade-offs, and obtain approval before sensitive changes.
• Maintain accurate task records, including actions taken, results, and outstanding issues.
• Follow security procedures, protect credentials, use least-privilege access, back up before making changes, and check with Security before changing security settings.

Benefits

• Opportunity to build and run services for a US-based executive, solving practical problems through hands-on technical work.
• Opportunity to take ownership of technical projects, guide Junior IT Specialists, and help them deliver work correctly.
• Opportunity to strengthen skills in Python, Linux, AWS, networking, and AI tools such as Claude.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed