Intermediate IT Support Specialist
About The Position
The Intermediate IT Support Specialist installs and supports consumer-based hardware and software across devices and operating systems, performs preventive maintenance and proficient-level repairs, and follows AdventHealth IT (AIT) standards and field operations procedures. The role supports audio-video technology, works with designated IT vendors, and helps maintain accurate IT inventory using tracking management software. The specialist leads small- to mid-size projects and special initiatives within allotted timeframes, creates and uses centralized AIT Field Operations knowledge bases, and provides training and support to relevant staff. The position documents work in the internal service ticket system, provides image builds or modifications to senior or ITSS leadership for validation, and recognizes and escalates critical roadblocks to leadership. The position is full-time on the day shift at 9100 W 74th St, Shawnee Mission, Kansas 66204. The listed pay range is $22.22–$41.33.
Requirements
- High school graduate or equivalent.
- Two or more years of technical experience in a highly complex, dynamic environment.
- A field of study in a computer- or technology-related industry.
- Must hold two of the listed valid IT-related certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCNA, ISC2 CC, AWS Certified Cloud Practitioner, Microsoft 365 Certified Endpoint Administrator Associate, or a Microsoft Certified Fundamentals series certification.
- Knowledge and experience with various Internet browsers.
- Proficiency with the Microsoft Office suite.
- Proficiency with current Microsoft and Mac operating systems.
- Proficiency in the device imaging process.
- Advanced knowledge of mobile-device hardware.
- Skill with projects and time-tracking processes.
- Advanced technical troubleshooting and problem-solving skills.
- Knowledge of workstation management software.
- Experience with common peripherals and accessories.
- In-depth knowledge of IT security best practices.
- Knowledge and experience with IT network hardware, software, and concepts.
Nice To Haves
- Associate degree.
- Experience working in a highly matrixed healthcare environment.
- Proficient customer service skills.
Responsibilities
- Install consumer-based hardware and software on devices and operating systems.
- Provide detailed descriptions in the internal service ticket system.
- Follow AIT standards for devices and software.
- Perform preventive maintenance on authorized company devices.
- Lead small- to mid-size projects and special initiatives within allotted timeframes.
- Follow and maintain AIT standard operating procedures for field operations.
- Support audio-video technology with minimal assistance.
- Create and reference centralized AIT Field Operations knowledge bases.
- Perform proficient-level repairs for company devices.
- Work with designated information technology vendors for support.
- Provide image builds and/or modifications to Senior or ITSS leadership for validation.
- Provide training and support to relevant staff.
- Recognize critical roadblocks and escalate them to leadership for resolution.
- Contribute to maintaining accurate IT inventory using appropriate tracking management software.
- Perform other duties as assigned.
Benefits
- Medical insurance from day one.
- Dental insurance from day one.
- Vision insurance from day one.
- Life insurance from day one.
- Disability insurance from day one.
- Paid time off from day one.
- 403-B retirement plan.
- Four weeks of 100% paid parental leave.
- Career development.
- Whole-person well-being resources.
- Mental health resources and support.
- Pet benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
