Messaging Specialist-Intermediate

Chenega Corporation • UNAVAILABLE, Washington

2d • Remote

About The Position

The Messaging Specialist-Intermediate provides operational and user support for enterprise messaging environments, including Microsoft 365 Exchange Online (GCC), associated messaging services, mobile device management, and related email support systems. The role covers email administration, account management, user issue resolution, mobile device support, monitoring, documentation, and operational continuity. It also supports project-based work involving messaging updates, migrations, mobile device support, documentation, and process improvement.

Requirements

• Associate’s degree, MCSE in Exchange, or an equivalent combination of education and experience.
• At least 2 years of technical experience supporting or managing enterprise email systems.
• Ability to obtain Public Trust.
• Working knowledge of Microsoft Office applications (Word, Excel, Access, and PowerPoint) and Outlook.
• Strong written and verbal communication skills.
• Knowledge of enterprise messaging support, email administration, Microsoft messaging environments, mobile device support, mailbox administration, messaging troubleshooting, and user support processes.
• Ability to support technical documentation, reporting, user support, technical projects, implementation efforts, testing, and related documentation.
• Skill in resolving messaging and mobile device issues in an enterprise environment and preparing user instructions, reports, and operational documentation.
• Ability to support multiple operational and project-based tasks and communicate effectively with users, technical staff, management, and senior decision makers.
• Ability to travel.

Nice To Haves

• Experience supporting mobile device management solutions such as MaaS360 or similar platforms.
• Experience supporting email account administration, end-user messaging support, and issue resolution.
• Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.
• Experience supporting mobile computing devices in a managed enterprise environment.
• Familiarity with ticketing systems, escalation procedures, and customer support processes.
• Experience supporting messaging migrations, platform updates, or mobile device initiatives.
• Familiarity with email archiving, records searches, or enterprise messaging compliance support.
• Relevant Microsoft, Exchange, mobile device management, or messaging certifications.
• Ability to obtain and maintain required government suitability or clearance, if applicable.

Responsibilities

• Provide day-to-day support for enterprise messaging systems and associated services.
• Support Microsoft 365 Exchange Online (GCC) email, calendaring, messaging, archiving, collaboration, and mobile access capabilities.
• Create, modify, and delete mailbox accounts in accordance with approved procedures and policies.
• Provide Tier I/II support for email and messaging issues, resolving user problems and escalating when needed.
• Support approved mobile device management solutions, including account setup, device registration, email access, application support, and user assistance.
• Support government-furnished smartphones, tablets, and other mobile computing devices in accordance with approved policies.
• Monitor messaging operations for failures, storage use, and service issues, and prepare required reports and notifications.
• Support email-related documentation, user instructions, process flows, and training materials.
• Assist with email records searches related to FOIA, IG, or litigation requests, as directed.
• Support messaging projects involving updates, migrations, implementation activities, testing, and operational improvement.
• Support an existing rapid notification system for the Albuquerque OIT campus to notify staff of emergency situations.
• Contribute to and recommend email architectures and upgrades.
• Help document methods and procedures for maintaining, converting, implementing, and using or setting up a government-selected enterprise email system.
• Support mobile device management configuration and secure support for government-furnished devices, including iPhones, iPads, Android phones, and tablets.
• Perform other duties as assigned.
• Travel as needed.

Benefits

• The employer states that it offers a broad range of benefits and well-being programs, but does not specify individual benefits in the posting.
• Professional development opportunities, including on-the-job learning experiences and formal development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree