Part Time Interim Support Lead

Five Below•New York City, NY

About The Position

The Interim Support Lead supports store operations and helps ensure associates deliver excellent customer service. The role helps oversee daily associate activities, supports receiving and organizing stock, assists with training and onboarding, and works with the store leadership team to drive sales, control expenses, and maintain merchandising standards. The Interim Support Lead may act as Manager on Duty and occasionally manage store opening or closing procedures. The position also includes store maintenance and other responsibilities assigned by the Store Manager as store needs dictate. This is a part-time, hourly position starting at $17.50. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and retrieve or put away merchandise.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide a positive customer experience through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout service.
Help oversee daily activities of store associates and ensure they perform their duties effectively while providing excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities assigned by the Store Manager based on store needs.