Interim Support Lead Part Time

Five Below•Wayne, NJ

About The Position

The Interim Support Lead is a temporary member of the management team who supports store operations during the busiest time of year or to cover a management member’s leave of absence. Reporting to the Store Manager, this role helps ensure customers have an outstanding shopping experience and sets the tone by embracing Five Below’s values. The Support Lead assists with front-end operations, cash management, merchandising, cleanliness, safety, and sales, and takes on Manager On Duty responsibilities during assigned shifts. This hourly position is part time and starts at $16.42. It offers an opportunity to gain leadership experience while helping the store team deliver customer service and maintain effective daily operations. The role requires a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, handheld device, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members engage customers through personal contact and provide a positive shopping experience.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and support effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operating procedures.
Drive sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Undertake additional responsibilities determined by the Store Manager according to store needs.