Interim support lead part time

Five Below • Fresno, CA

1d • Onsite

About The Position

The Interim Support Lead helps oversee daily store activities, supports associates, and ensures excellent customer service. The role trains and onboards crew members, assists with receiving and organizing merchandise, supports sales and expense control, and partners with store leadership on merchandising and World Recovery. When needed, the Interim Support Lead serves as Manager on Duty and may manage store opening or closing procedures. The role also includes store maintenance and other responsibilities assigned by the Store Manager based on business needs.

This is a part-time, hourly position with a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The job requires frequent use of store devices and equipment, handling and stocking merchandise, ladder use, and movement throughout the store.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide customer service through personal contact with customers.
• Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
• Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to optimize merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities determined by the Store Manager based on store needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED