Interim Support Lead Part Time

Five Below•Albertville, AL

1d•Onsite

About The Position

The Interim Support Lead supports store operations and helps ensure that associates deliver an excellent customer experience. The role assists with daily oversight of store associates, merchandise receiving and organization, onboarding and training, merchandising, sales, expense control, and store maintenance. When needed, the Interim Support Lead acts as Manager on Duty and may manage store opening or closing procedures. The position is part-time and hourly, with a starting rate of $11.50. Scheduling must be flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts and travel as required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, both face-to-face and by telephone.
Ability to frequently move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members wow customers through personal contact.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
Help oversee daily activities of store associates, ensuring effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.