Interim Support Lead Part Time

Five Below • Wayne, NJ

3d

About The Position

The Interim Support Lead is a temporary member of the store management team who supports Five Below during its busiest time of year or covers a management team member’s leave of absence. Reporting to the Store Manager, this role helps ensure customers have an outstanding shopping experience by supporting front-end operations, cash management, merchandising, cleanliness, safety, and sales. The Interim Support Lead may take on Manager On Duty responsibilities during assigned shifts and helps set the tone by embracing Five Below’s values.

The position supports store operations, including customer service, associate training, receiving and organizing merchandise, opening or closing the store, and maintaining the sales floor and stock room. Additional responsibilities may be assigned by the Store Manager according to business needs. This is an hourly, part-time position starting at $16.42.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.

Nice To Haves

• College experience.

Responsibilities

• Ensure crew members provide customers with personal, attentive service.
• Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
• Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing processes, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
• Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
• Perform additional responsibilities as determined by the Store Manager based on store needs.

Benefits

• The job posting directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED