Interim Support Lead Part Time

Five Below•Conyers, GA

About The Position

The Interim Support Lead helps oversee daily store activities and supports the store leadership team in delivering strong customer service, maintaining operations, merchandising, and driving sales. The role trains and supports associates, assists with receiving and organizing merchandise, and may act as Manager on Duty or manage store opening and closing procedures. Additional responsibilities may be assigned by the Store Manager based on store needs. This is a part-time, hourly position starting at $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb ladders and kneel, bend, twist, stoop, and move across the sales floor and between the sales floor and stock room.
Ability to frequently operate cash registers, computers, handheld devices, phones, walkies, and mobile devices.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal customer contact.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operating procedures.
Drive sales and control expenses by seeking ways to optimize merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.