Interim PTSL

Five Below•Chesapeake, VA

2d•Onsite

About The Position

The Interim PTSL supports store leadership by helping oversee associates and daily store activities, delivering excellent customer service, and supporting sales, merchandising, and store operations. The role may act as Manager on Duty and occasionally manage the full store opening or closing process. It also supports receiving and organizing merchandise, associate onboarding and training, and routine store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that meets business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide a positive customer experience through personal contact.
Train crew members in the B.E.S.T. customer service experience and support fast, friendly checkout.
Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking improvements to merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.