Interim Housing Program Manager (Temporary)

Hope The Mission • Northridge, CA

2d • Onsite

About The Position

The Program Manager is responsible for the day-to-day operations of Hope the Mission's interim housing sites. This role involves supervising staff, ensuring participant safety, and meeting all contract requirements. The Program Manager sets the standard for service delivery, staff conduct, and site operations across all shifts and interactions. They are responsible for responding to issues, ensuring paperwork is complete, and helping participants move towards permanent housing. This position requires managing people, monitoring compliance, responding to incidents, coordinating across departments, representing the organization in the community, and overseeing participant-centered services in programs that operate 24/7 and serve individuals experiencing significant instability. The quality of leadership at this level is crucial for ensuring the sites are safe, supportive environments that facilitate progress for participants.

Requirements

• Bachelor’s degree preferred with equivalent experience considered.
• 3+ years in homeless or human services programs.
• 3+ years supervisory experience.
• Knowledge of Housing First, Harm Reduction, and Trauma-Informed Care.
• Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record, a CA drivers license, and proof of vehicle insurance coverage.
• Legal Eligibility to Work – Must maintain proof of legal authorization to work in the US.
• Compliance with Company Policies and HIPAA standards.
• Must have reliable transportation.

Nice To Haves

• HMIS and/or CHAMP experience.

Responsibilities

• Ensures program operations comply with all applicable funder requirements, Scope of Required Services (SRS), agency policies, and regulatory standards.
• Monitors performance metrics, data integrity, and quality assurance processes to ensure contract outcomes are met.
• Ensures adherence to site-specific operational, health, and safety requirements, including personal property storage, sanitation, security coordination, medication protocols, emergency preparedness, inspections, and Department of Public Health compliance.
• Provides direct supervision to all program staff, including hiring, onboarding, training, coaching, performance management, and accountability.
• Ensures consistent operational coverage across all shifts and maintains high-quality, trauma-informed service delivery.
• Identifies staff development needs and supports ongoing growth through regular feedback, supervision, and coaching.
• Oversees participant-centered service delivery grounded in Housing First, Harm Reduction, and Trauma-Informed Care principles.
• Coordinates with internal departments, community partners, Coordinated Entry System (CES) stakeholders, and public agencies to support participant outcomes and system alignment.
• Ensures participants are actively connected to housing pathways and that the team has the tools and direction needed to move cases forward.
• Ensures that the interim housing site is maintained as a community, meeting maintenance, safety, quality, and compliance standards.
• Collaborates with Finance, Facilities, HR, IT, Development, and Compliance teams to ensure timely reporting, budget tracking, procurement, facility readiness, and administrative requirements.
• Serves as a key point of contact for high-level communications to volunteers, leadership, and other stakeholders.
• Facilitates special events with interdepartmental coordination and volunteer engagement.
• Responds to emergent operational needs, participant crises, safety concerns, and incidents.
• Ensures all incidents are documented accurately, escalated appropriately, and followed through in alignment with agency policies and funder requirements.
• Identifies operational gaps and recommends improvements to policies, procedures, and service delivery practices.
• Responsive and available to operational concerns across evenings, overnight shifts, and weekends, as needed.
• Represents the organization in meetings, site visits, trainings, and community forums as assigned.
• For Family Interim Housing sites: oversees operations in compliance with the Family Interim Housing SRS, including CES participation, Family Solutions Center coordination, and mandated reporting obligations applicable to households with minor children.
• Performs other duties as assigned.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Compliance with applicable state and local laws governing nondiscrimination in employment.
• Consideration of qualified applicants with a criminal history pursuant to the California Fair Chance Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager