Housing Program Manager

Alpha House Society•Calgary, AB

22h•Onsite

About The Position

The Program Manager, Place Based Supportive Housing (PBSH), provides leadership and operational oversight for a 24/7 supportive housing program. They supervise and support staff, manage recruitment and performance, respond to crises, oversee service delivery, and build community partnerships. Working closely with clients, staff, and stakeholders, they ensure high quality, trauma informed, and harm reduction focused services while maintaining program compliance, safety, and positive outcomes for individuals experiencing homelessness, addictions, and mental health challenges. We're looking for a Program Manager to join our Place-Based Supportive Housing (PBSH) program. This role provides leadership and operational oversight for a 24/7 supportive housing environment servicing individuals experiencing homelessness, addictions, and mental health complexities. The Program Manager is responsible for program development, service delivery, program evaluations, reporting, and the allocation of staff and financial resources. They also play a key role in crisis management, critical incident debriefing, and staff performance oversight.

Requirements

Post-secondary education in a relevant Human Service field from a public institution (minimum 2-year diploma or degree)
Strong understanding of addiction, harm reduction, trauma-informed care, and recovery-oriented practices
Proven leadership experience, including coaching, training, supervision, and performance management
Strong interpersonal and communication skills with the ability to build effective relationships with staff, clients, and stakeholders
Sound judgement, professionalism, and the ability to manage sensitive situations with confidentiality and diplomacy
Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment
Ability to work independently, take initiative, and adapt to changing operational needs
Proficiency with Microsoft Office
A strong understanding of and commitment to Alpha House's mission
Three years of driving experience, a valid Class 5 non-GDL license, a five-year standard clean driving abstract, and the ability to obtain a Class 4 within 60 days of employment
Comfort working in environments with risk of violence and exposure to bodily fluids
Physically able to assist clients with mobility needs
Vulnerable Sector Search valid within the last six months with no results material to the role
Completion of "It's Your Move" training or equivalent patient lift training and Privacy training
Understanding of the Protection of Persons in Care Act

Nice To Haves

Several years of experience working with vulnerable populations, including frontline roles in addictions, mental health, homelessness, or Indigenous support services.

Responsibilities

Supervising, coaching, mentoring, and performance managing staff, including discipline when required
Ensuring adequate shift coverage, approving time off, and supporting payroll accuracy
Leading by example and ensuring staff provide caring, non-judgemental client service within our program
Leading recruitment, hiring, onboarding, and probation reviews
Responding to crises such as overdoses, seizures, deaths, and other emergencies
Supporting staff and clients through debriefings and follow-up
Ensuring compliance with safety protocols, accreditation standards, and program audits
Resolving client, staff, and workplace concerns in collaboration with the leadership team and Human Resources
Building positive relationships with external agencies, community partners, businesses, and stakeholders
Overseeing accurate reporting, statistics, and documentation for funding outcomes
Managing budgets and ensuring programs have required supplies and resources
Providing direct service support when operationally required
Participating in management meetings, labour relations discussions, and program check-ins