Manager, Interim Housing

Los Angeles Homeless Services Authority•Los Angeles, CA

16h•Hybrid

About The Position

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work impact the community, but we also offer a comprehensive and competitive benefits package. Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care (CoC), we coordinate and manage federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness. The Interim Housing Manager is responsible for managing and delegating staff activities, related to but not limited to oversight, administration, and coordination of LAHSA-funded shelter and similarly classified components of the homeless service delivery system. The Interim Housing Manager is expected to be a subject matter expert in understanding general operations of interim housing, best practices in service delivery within interim housing settings, and understanding of interim housing as a key component of the Coordinated Entry System. The Interim Housing Manager will lead a team of Interim Housing Coordinators and/or Interim Housing Countywide Matchers in coordinating the design and implementation of interim housing program models to improve access to shelter and services and to ensure the alignment of funder-approved standards of care that program participants receive while enrolled in a LAHSA-contracted interim housing program. The Interim Housing Manager will lead stakeholder consultation as well as strategy, project and community planning for the development and improvement of programs and services for people experiencing homelessness. Interim Housing Manager will oversee the design and implementation of programs via creation and ongoing evaluation of Funders Agreements/Budgets, Request for Proposals (RFP), Scopes of Required Services (SRS), Key Performance Indicators, etc. In post-award activities, the Interim Housing Manager will lead their team in providing technical assistance to contracted subrecipients in the implementation and adoption of contractual and programmatic requirements. The Interim Housing Manager will use both qualitative and quantitative data to monitor the efforts of their team and the overall performance of their assigned portfolio of contracted interim housing providers and programs. The Interim Housing Manager may oversee a team of matching staff that oversee access into LA-City funded interim housing program. The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Requirements

Strong written, verbal and presentation communication skills.
Ability to communicate and present information in a clear and succinct manner.
Proficient in Microsoft Office 365 (Word, Outlook, Excel, PowerPoint), Homeless Management Information System (HMIS), and other computer systems.
Ability to lead, by example, delegate tasks equitably and appropriately, communicate clear directions to assigned staff, and hold self and others accountable to communicated deadlines and expectations
Detailed knowledge and understanding of how public policy arenas, systems of care, and local programs and services impact homeless people and related public funding sources, regulations, requirements, and procedures.
Familiarity with the implementation of Trauma-Informed Care, Harm Reduction, Low Barrier Access, and Housing First philosophy within Interim Housing settings.
Working knowledge of Coordinated Entry and other LAHSA-funded programs strongly preferred.
Ability to establish excellent relationships and work cooperatively with individuals, groups and organizations that are diverse in mission, composition, function, capacity, and location.
Demonstrated experience strategizing and collaborating with others toward success and supporting teams to accomplish goals through change and growth.
Self-motivated to produce quality results, learn new concepts and develop skills necessary to work towards a goal, and inspire such success with others.
Ability to learn and adapt to change, and ability to think critically and strategically required.
Experience with program development, program implementation, program management, etc. preferred.
Demonstrated experience gathering, analyzing, and presenting data to groups necessary.
Demonstrated organizational skills and proven ability to work independently and manage multiple projects and priorities within a multi-disciplinary team environment.
The successful candidate will be a collaborative problem solver. Their work will be driven by strategic and design thinking and executed with creativity and efficiency. They will demonstrate patience and a commitment to treating others with respect.
As a prerequisite, the successful candidate must believe in the mission and core values of LAHSA and be driven by the mission.
Desired personal characteristics include strong communication skills, sound judgment, professionalism, accountability, and the ability to work with diverse stakeholder groups and authorizing environments.
Ability to track data, demonstrate strong analytical skills, and develop reports discussing metrics with internal and external partners.
Ability to teach lower-level team members, set clear expectations, provide guidance, and hold staff accountable for timely and accurate work.
Demonstrate the ability to lead and grow through learning, adaptability, and openness.
Ability to quickly grasp concepts and apply them in problem solving and operational decision making.
Develop internal reporting tools to communicate the progress of their team’s work and how it relates to the overall work of LAHSA.
Strong knowledge of the social services field and/or meaningful experience working with, for, or collaboratively with public programs in the non-profit, government, or private sector.
Ability to manage multiple projects, priorities, and deliverables simultaneously.
Ability to prepare clear written materials, reports, presentations, and communications for leadership, staff, and other stakeholders.
Ability to maintain confidentiality, handle sensitive information appropriately, and exercise discretion in operational matters.
Ability to work both independently and collaboratively
Proficient with standard business technology and software used to track work, manage information and communicate with staff or stakeholders, including Teams, Zoom, and Microsoft Suite (MS Word, Excel).
Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.
A minimum of three (3) years' experience working in a similar role or with management experience.
Experience working with homeless services providers or Continuums of Care (CoCs) is highly desirable.
A valid California Class C driver's license is required. Employees must have a good driving record for a minimum of three (3) years.
Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation.
Residency Requirement: This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

Nice To Haves

Working knowledge of Coordinated Entry and other LAHSA-funded programs strongly preferred.
Experience with program development, program implementation, program management, etc. preferred.
Experience working with homeless services providers or Continuums of Care (CoCs) is highly desirable.

Responsibilities

Promote team development and collaboration; delegate tasks and assignments; supervise assigned staff weekly; perform orientation, training, and quality assurance activities regarding staff performance; and recommend personnel actions such as selection and evaluation.
Provide training and support to assigned staff in the implementation of Active System Management activities and other key priorities that support contracted subrecipients with maximizing bed utilization in their programs and increasing throughput of program participants to permanent housing resources.
With colleagues across the Interim Housing Department and other LAHSA departments, identify strategies for and contribute towards planning, procedure development, and evaluation of these efforts.
Develop working relationships with various stakeholders including funders, community partners, and service providers in the development, evaluation, and enhancement of programming.
Participate in the design of programming and services for persons experiencing homelessness, through development of RFPs (request for proposal), and the evaluation of proposals submitted for funding.
Assist in the refinement of standards of care, program guides, and Scopes of Required Services for programs and services for people experiencing homelessness specifically for interim housing and interim housing matching.
Support the development and implementation of tools, such as internal- and/or provider-facing reports or tracking mechanisms, to understand and assess effectiveness of program and system performance.
Coordinate, facilitate, train, and support providers (in conjunction with LAHSA interdepartmental teams) in post-award activities, such as contract coordination, new agency onboarding, new program kick-off, and on-going program technical assistance efforts throughout the duration of the contract period.
Provide support and reports to LAHSA’s governing bodies and perform other projects as needed.
Support grants management activities that range from program start-up to grant close-out.
Assist with case conferencing and supporting participant transitions across the CES system of care within the Interim Housing component working structure.
Schedule and attend site visits of LAHSA-contracted interim housing facilities as needed to ensure subrecipient’s operations and services are in alignment with LAHSA’s contract requirements and other funder-approved standards of care; Occasionally attend other offsite meetings in the community.
Perform other duties as assigned.
Oversee day to day operations across assigned team.
Maintains an active, hands-on role in project lifecycles, ensuring high-level oversight without losing engagement in execution and finalization.
Ensure compliance with agency mandates, policies, procedures, contractual obligations, and applicable operational standards
Monitor and evaluate key performance indicators for the assigned team using data-driven metrics, reports, and outcome measures.
Foster a collaborative, inclusive, accountable, and high-performance team.
Oversee workforce onboarding, training, knowledge transfer, and professional development activities.
Coach, mentor, and support staff by setting clear expectations, balancing workloads, and providing timely feedback.
Address personnel matters, including performance improvement, disciplinary actions, workload concerns, and conflict resolution, in accordance with agency HR policies and while working with the Associate Director and/or Director of the Department.
Represent LAHSA in designated public spaces as required by the Director, Deputy Chief, or Chief Executive Officer.
Report the status of projects within the scope of their team directly to their Associate Director or executive management, as aligned with the department structure and cross-department workflows necessary to complete projects.
Support the development and updates of procedural documents, tools, and guides for their team.
Prepare reports, communications, presentations, and other work products for the department as directed.
Create operational workflows to minimize detrimental timing impacts to homeless service providers, people experiencing homelessness, governing bodies, internal departments, and other stakeholders as directed.
Performs other duties and projects as assigned.