Interim Housing Supervisor (Graveyard)

L.A. Family Housing Corporation•Los Angeles, CA

6d•$31•Onsite

About The Position

The Interim Housing Supervisor (IHS) is responsible for overseeing and managing the daily operations in coordination with, and as assigned by, the Interim Housing Manager. This position will train Participant Coordinators (PC) through role modeling and manage the day to day needs of the site on swing and graveyard shifts, primarily. In all aspects of their work, the IHS will use trauma informed care, harm reduction and housing first principles. The supervisor will assist the Interim Housing Manager in overseeing HMIS data entry, documentation, incident response and PC shift duty completion.

Requirements

Knowledge of community-based organizations and resources for families and individuals experiencing homelessness
Knowledge of homelessness and related issues (i.e. poverty, housing, CES)
Understanding of crisis intervention and risk and safety assessments, Motivational Interviewing, Trauma Informed Care, Harm Reduction, Housing First
Crisis intervention and de-escalation skills required
Moderate understanding of mental health symptoms and behaviors, substance use disorders and trauma
Creative problem-solving skills
Must be able to perform extensive charting, electronic data entry, and documentation
Practical knowledge of HMIS preferred
Management experience preferred
Advocacy skills
Excellent written and verbal communication skills
Ability to work in a team and independently
Bilingual: Spanish/English preferred, but not required
Maintain and execute confidential information according to HIPAA standards
Obtain and maintains CPR/First Aid Certification
Ability to pass post-offer Tuberculosis (TB) clearances
Ability to travel to required off-site meetings when necessary
Ability to work nights/weekends
Associates degree in a social service-related field or an equivalent amount of experience in social services
Experience in an interim housing environment preferred
Management experience preferred

Nice To Haves

Bilingual: Spanish/English preferred, but not required
Practical knowledge of HMIS preferred
Management experience preferred
Experience in an interim housing environment preferred

Responsibilities

Serve as shift supervisor, overseeing daily operations during assigned shifts, ensuring program tasks are completed, and maintaining appropriate staff coverage
Provides training, onboarding and support to staff, including crisis intervention strategies, trauma-informed care, housing first/housing focused care, mandated reporting, etc.
Reviews and responds to complaints, Daily Activity Reports, and Incident Reports and develops Choice Agreements to resolve crisis to support participants to be successful in meeting IH standards and to ensure the safety of the IH community
Provides crisis intervention, risk assessments, safety planning, and other crisis support to participants
Coordinates with the Facilities and Maintenance Operations (FMO) Department to facilitate FMO requests and follow up
Coordinates directly with the Interim Housing Manager to collaborate on participant care and staff expectations to reduce crisis on site
Monitors staff completion of HMIS clarity/CHAMP case notes, services entries, and program exits and ensures document upload is completed as prescribed in program contracts
Provide shift coverage when staffing shortages arise
Assist in preparing for monthly site program meetings and attends agency and community meetings as directed by supervisor
Coordinates with internal agency departments and community partners to ensure program needs as met
Provides staff with reminders and clarification on time and attendance expectations
Communicates organizational goals, safety practices, and key deadlines to the team
Encourages adherence to company policies, operational standards, and performance expectations
Supports a positive work environment by offering ongoing guidance and constructive feedback
Oversees shift operations to ensure consistent and efficient daily workflow
Ensures departmental goals and outcome measures are clearly communicated and understood
Maintains company presentation standards by ensuring brand materials and physical spaces meet required guidelines
Additional tasks, projects, and responsibilities as assigned by supervisor