Interim Case Coordinator
About The Position
The Interim Case Coordinator helps people with intellectual and developmental disabilities meet personal needs and goals, supporting the greatest possible independence and inclusion in everyday life. The coordinator assists individuals and families in identifying needed services and supports, advocates for the individual, and monitors and evaluates services. The role provides temporary caseload coverage during staff vacancies or extended leaves and manages cases across varying ages, disabilities, and levels of complexity. It involves promptly building rapport and trust with individuals and their teams, identifying needs, and creating action plans. The coordinator develops community relationships and support systems and connects individuals and families with resources. This can include researching or developing resources, making referrals and providing follow-up, preparing Utilization Review requests and service authorizations, and coordinating federal, state, county, and community programs. The coordinator assesses the quality, timeliness, and effectiveness of services through ongoing monitoring by phone, email, and in-person meetings. Meetings may take place in homes, day programs, community or office settings, group homes, and residential settings. Required reporting procedures, including mandated reporting of suspected abuse or neglect, must be followed when monitoring identifies concerns. The position requires accurate, timely documentation of activities within three business days of TCM activity and a minimum of 121 TCM billable hours per month. The coordinator completes required training, keeps information current, and accepts special assignments as needed. This is a full-time, 40-hour-per-week position based in St. Louis County, Missouri, with a hybrid/remote designation; applicants must live in the service area. The schedule is Monday through Friday, 8 a.m. to 5 p.m. In-person work-related visits and reliable transportation are required.
Requirements
- Bachelor’s degree from an accredited college or university, or Registered Nurse license.
- At least one year of experience working with individuals with intellectual and/or developmental disabilities in a community-based setting, as a Registered Nurse or in social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, or a closely related area.
- Experience with case management and documentation applications, such as Setworks, Kronos, or Therap.
- Experience as a member of a multidisciplinary team assessing, developing, or implementing individual person-centered plans, especially for individuals with intellectual or developmental disabilities.
- Experience using the Microsoft Office Suite.
- Valid driver’s license, reliable transportation, acceptable driving record, and proof of valid personal vehicle insurance.
- Reliable internet access for telecommuting.
- Ability to work independently, prioritize tasks, adapt to change, and follow up reliably.
- Proficiency in Microsoft Office 365 or related software.
- Strong problem-solving, written and verbal communication, and follow-up skills.
- Ability to gain commitment and respect the rights of all individuals.
Responsibilities
- Provide temporary coverage for caseloads during staff vacancies or extended leave.
- Build rapport and trust with individuals and their teams, identify support needs, and create action plans.
- Assist individuals with developmental disabilities and their families in identifying services and supports.
- Advocate for individuals and monitor and evaluate the services they receive.
- Develop community relationships and connect individuals and families with appropriate resources.
- Research or develop resources, make referrals with follow-up, prepare Utilization Review requests and service authorizations, and coordinate programs and funding sources.
- Monitor and assess service quality, timeliness, and effectiveness through phone, email, and in-person contact.
- Follow reporting processes, including mandated reporting protocols for suspected abuse or neglect.
- Document all TCM activities within three business days and maintain at least 121 TCM billable hours per month.
- Complete required training and accept special assignments or duties.
Benefits
- The employer describes its benefits as best-in-industry and provides a benefits guide for further details.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
